Villa de lujo con gran piscina privada climatizada y vistas al mar y a la montaña

Dear Alice, Thank you for the review and we are pleased to hear you had a great time.

Thank you for your feedback. To our knowledge the pool was both solar and power heated throughout your stay but as we advise the guests, the pool cover must be left on overnight to retain the heat. The new one storey build is closer to the central lands and is almost 200 metres from our villa. This is due to be completed in the next few months. Several neighbours have pet dogs - there are no hunting dogs in the vicinity. The lighting is on a movement sensor and is in full working order. The poolside shower drain is cleared weekly and is just due to the build up of sand from guests returning from the beach. We had a plumber check the hot water feed to the kitchen sink and he reported that it takes a few minutes to run through. We offer a mid stay clean on bookings over 9 night. We have however made note of your suggestion, thank you.

Dear Ignacio We are sorry to learn you were not happy with the wi-fi. We have had extenders installed to the villa but due to the size of the property there are some areas they do not reach. The pool tiles are treated with an anti-slip coating however caution must be applied when wet. The villa was designed to function without air-con, with thermal walls and ceiling - preventing heat from passing through. Re your comment on multi media services, a Smart TV is being installed in November.

We are sorry to see this review. The villa was cleaned and prepared for your arrival the day before. The dust you saw and any bird droppings were from those 24 hours since. When you called our agent about it she sent her housekeeping team back and cleaned the outside area once again for you. There is a blender at the property and we are sorry you were not able to locate it. When the local water company activity affected the water supply, we requested that the guest push the reset button (a simple instruction in our villa manual.) We also sent a water tanker from a private company over to the villa to rectify the situation. Regarding the lizard, an engineer was also sent to the property who drained, cleaned, sterilised and refilled the tank. Unfortunately the chair and window were not broken prior to your stay. We have also had to purchase new bedding. For our part, we were hugely disappointed at the poor state of the villa as it was left. We do ask our guests to leave rubbish in the local bins and not in the villa. It was however left in every room, on work surfaces and floors. In a non smoking villa - as stated in our conditions - there were cigarette ends left in the bedrooms, on the floor and dressing table. Finally we can confirm that Jacqulynn responded to all your messages.