Hilltop Heaven 9 acres de aislamiento boscoso, pero cerca de todo lo que necesita.

Thank you for the nice comments. You’re welcome back anytime. John and Myrna

I’m very sorry that this guest didn’t understand the details of my cabin. This guest acknowledged that they had read the rental agreement through VRBO before they rented our cabin. I always follow up with my guest, to make sure that they have read and understand the rental agreement as written. This guest said that both of them had read and understood the rental agreement in its entirety. The rental agreement states in the 2nd rule that if renting for only 2 people that the downstairs bedroom and bath would be locked off. This is also stated in the description, on the VRBO rental site. I do this so that I can price my cabin comparable to a 1-bedroom cabin in the area. We do charge $10 per person per night in addition to the first 2 people. If this guest had told me that this was a problem, right after booking it. I would have issued a full refund. But not on the day of check in, 7/02 the most sought-after weekend of the summer. This guest clearly didn’t read the rental agreement or the description. As far as the AC, this guest never reached out to me about this problem. However, my Wi-Fi thermostat alerted me of a high temp. So, I had a housekeeping go up and check it out, and clearly the condenser fan wasn’t running. I called my HVAC guy and got it repaired before my guest even got back from their outing. This was on July the 4th, clearly, I care about my guest!