We (family of 5) arrived the Wednesday before Thanksgiving until Sunday. Upon our arrival, the home looked, smelled clean and very organized. The kitchen had everything we needed. The pool/spa was icy cold as the heater had not been working (taken care of right away by management staff). We enjoyed late night dips in spa after day in parks when kids went down. However, there were things along the way we found were not working. Only fully operational bathroom was the master upstairs. The other upstairs toilet was clogged (using plunger did not work) and the 3rd toilet (which is downstairs) didn't flush (you had to uncover the lid and pull chain to manually flush it by submerging hand inside). Out of 3 upstairs TV's, the only one that worked was a 50+ inch TV in the master that was hard to see (it was one of those old school projector TVs). The other 2 upstairs TV's did not work. This caused our 3 kids (9,7,2) to either be running around the house or in the master bedroom watching their cartoons while mom and dad got dressed. The foosball table is broken and on its side, pool table is missing a ball, air hockey table was broken. I understand previous guests may have damaged it but do not advertise these amenities when they do not work!! My 9 yr son was SOOO looking forward to playing foosball and was unable to.
I understand the management company could have been called for the needed repairs but I found out about these issues late on the 1st day of arrival, the next day was Thanksgiving and we departed a few days after so we just adjusted and made the best of it. However, these are things that should have been checked out prior to our arrival so we won’t be inconvenienced during our stay.
Aside from the issues explained, our stay was enjoyable. We even had Thanksgiving dinner (catered) on the formal dining room and made great memories as we do every few months we visit.