Maravillosas vistas del lago de Santa Caterina di Cadore

Hi Paul, you are right the flat is located at the second floor, as mentioned in the flat description, nothing different. Regarding your problem with the deambulation sorry to say that you made the booking without asking any info about the flat, neither you provided me any copy of the passport or id where I could get that you are on your late 70s. I had customers asking for additional info before booking and take their decision after understanding is the right one for them. You arrived at 7pm when the check-in time starts from 3.30 pm and informed me only at that time on the phone that one of you has deaumbulate problems. How could I know that if you do not tell me? I confirmed you straight away that I would have paid you back part of the booking except the first night which was missed already and the extra costs that the platform kept from us. I sent you an email in English (I'm Italian no English mother language) on the 23rd of May because you registered your US home phone number, so there was no other way to get in contact with you; you replied the day after saying you would got back to me on Thues the week after (yesterday 31st May) once back to US, but I didn't heard from you yet. I am happy to pay you back part of your booking as confirmed on the phone, even if the mistake was not made by me. I suggest you next time to ask if there is any elevator (which is not mentioned in my house presentation), and what is the floor where the flat is located. About nicer places where to stay in Auronzo I agree with you that there could be better once, anyway you picked up mine by checking the pictures, I didn't force you, it was again your choice. Best Regards Federica

Grazie Domenico per averci selezionati Federica

Grazie Simona, quest'inverno abbiamo sostituito il forno, ora e' tutto a posto e pronto per cucinare prelibati dolci. Mi spiace aver avuto questo inconveniente durante il Vs soggiorno. spero di vedervi presto.

Thanks Carolin for the 4 stars, actually we have never mentioned that there was the dishwasher, but we have the washing machine, can this be a misunderstanding? We do have the coffee maker which is the Italian moka available in the flat :) Hope to have you back! Ciao

Grazie Roberta! Speriamo di avervi presto ad Auronzo

Grazie! Sono felice vi siate trovati bene, il panorama che si gode da lí sulle Tre Cime, sul lago di S.Caterina, sul monte Agudo e Tudaio è un bel bagaglio di freschezza e relax che ci si porta dentro tutto l’anno! Speriamo di incontrarci di nuovo! Buona estate

Thanks a lot! it was a pity to not meeting you this time, I hope you come back Federica

Grazie! effettivamente il panorama dal terrazzo e' emozionante, d'estate e d'inverno.

Grazie per aver scelto il nostro appartamento, effettivamente la vista e' molto emozionante. Siete sempre i ben venuti!