Encantador chalet vacacional momentos del mar

Thanks Jemma . Glad you had a good time

Hi Helen So glad you enjoyed your stay. I had no idea you had any minor problems except having to leave the night before because of the train strikes. Please get in touch if the problems were anything that we could have dealt with. Best Jackie

Be glad to see you again.

Look forward to your return stay!

Hi Norma, it was lovely to meet you and your husband and we're glad you enjoyed your stay. We also took up the matter of the dirty tin opener with our cleaning team who have promised to be more vigilant in future. We look forward to your return visit. Best, Jackie

So sorry you felt the chalet was too small. Unfortunatley you had a very wet and rainy week where the sun didn't make an appearance so perhaps that why you felt the chalet felt damp.

Hi Wendy, Glad you enjoyed your stay. I trust you completed the feedback form for the cleaners mentioning the dirty items? I'll take it up with them as well. Yes, the deck is slippery as it's been so wet. Due to have a power was tomorrow and anti slip treatment - it's done every year but late this year due to wet weather.

Janet had a really awful week weather wise, stormy with non stop rain and wind. I felt so bad for her that I contacted her to offer her a free night or discount on a future stay if she chose to leave early but she didn't respond. Heating wise there is a bedroom heater, free standing electric heater and a heated towel rail. A 2nd heater was in the shed which I would have told her about if she's told me they needed more heat. There are lots of indoor things to do in Mumbles and Swansea so a wet week just means no beach and it's easier to visit these places as they didn't have their pooch. Size wise there are 2 bedrooms, with a double bed in one room and 2 good size bunks in the other. 2 settees and a sturdy dining table with 4 chairs. A decent size TV and good wifi. Families have been enjoying staying here since 1963 with very few complaints. However I feel for Janet with that lousy weather - so disappointing when you look forward to a holiday especially as we had a mini heatwave the following week.

We're happy that you had a good holiday. Sorry if the recycling seemed strange. In an ideal world all our guests would be as efficient as Sara is sorting out their recycling. In previous years we have left the correct bags with a list of what goes where and what is collected on different days ofweeks and found guests put the wrong things in the bag and then the council rejected the bags The seagulls then pecked the bags and rubbish was all over the park. Often the council don't come on the right days again this leaves the bags to the mercy of the gulls. The only solution we can come up with is to ask guests to take their recycling home with them to dispose off and leave all other rubbish in a bag in the dustbin for our cleaners to take away. They have certification for eco-safe rubbish removal but they don't sort rubbish for recycling. The only thing we suggest goes into the car park bin next door are doggy bags (for hygeine reasons) as the bin is emptied daily. I don't think that's fly tipping There are black bags left in the drawer for guests to use. Rubbish removal is a huge problem for everyone on site when there are different guests in on a weekly basis. Hope this explains things Sara - wish you'd got in touch and asked us and we could've explained more fully.