Estudio de luxe Casa Angiz Etxea 2; encanto, spa exterior y vistas al valle

Muchas gracias Joan por vuestra valoración. Podréis volver cuando queráis puesto que habéis cuidado muy bien de la casa. Qué os vaya todo bien en este 2020!

Merci Déborah pour votre commentaire. Bonne vacances!

In response to this comment I can only tell the truth. First of all, it is true that I told them that the air conditioning in our area (north of Navarra) is not usually necessary because temperatures are mild (do not use the term cold) at night. Do not mention at any time that it was a mountain resort, it is an apartment in a rural area, that is, in an urbanization in a small town in Navarra. The guests arrived an extremely warm and exceptional day for our area, I also told them. Due to that exceptional heat, a transformer was burned at the power station in the area. At all times I informed them of the estimated time of repair. At 20:30 when they arrived there was no electricity. It was repaired at 7:00 in the morning. Obviously, without electricity the boiler did not work and the water was cold. I wanted to give them flashlights but they told me they did not want to. The temperature was at 26º, not at 32º or 90º (American metric). I told them that if they opened the windows at night, the house would get very cold. But they did not. At no time did I tell them that they did not have to open the windows because of the wild cats. We do not have cats on the property, they are from the neighbor and sometimes appear in the garden. They are not wild cats, they are normal cats. They told me that they liked cats a lot and that's why I told them not to feed them because I did not want them to be in our garden. The next day, when the electricity was restored, they wanted to go to a hotel and be reimbursed in full. I told them I did not understand it but that due to the inconveniences of the power cut of the power plant, (nothing to do with the house), I would give them a 50% discount. They decided not to talk to me anymore. I was waiting for an answer all day. I asked them to tell me what they wanted to do and they did not respond. As they did not answer, at night I went to the house and saw that they had left leaving the house open all day. A terrible irresponsibility, anyone could have entered to steal. Obviously I decided not to apply the 50% discount. So far we have always had a great relationship with the guests. This experience has been very disappointing.

Gracias Pascual!