Il Nocciolo 12, Emma Villas

Dear Mr Ekman, As you already know from the many emails exchanged before, during and after your stay, Il Nocciolo is a brand new villa on our catalogue and you were the first clients to be there. The robbery was an unfortunate and unpredictable event and we are very sorry it happened to you. We did sympathize with you as we understand the feeling that such events leave on people. On the other side, as you may recall, we tried to give you all our support and assistance. Our representative Monica came on site as soon as she received notice of the situation and in around 3 hours, together with the owner, they organized for a complete cleaning of the house and called a technician who fixed the broken window and checked all the other ones. The owner returned the security deposit in full, well before the end of the stay because she was worried that you were left without money. The day after, Monica took you to the local police station for the report and she offered to follow up the issue on your behalf. Emma Villas, in the meantime, arranged for a night surveillance service for the 2 remaining nights so that you and your children could feel safer and sleep quietly. Upon check-out, the owner did not request any extra for electricity and tourist tax although the robbery was not her fault and she also had negative consequences and damages but she thought it was a good gesture considering the bed experience you went through. When you booked the house, you knew that it didn’t have security cameras. Actually, at the time the owner lived there, there was no reason to install them. This villa has been booked until the end of August and received beautiful feedbacks from clients and families, most of them addressed to the owner. We are sorry if you won’t come again but everywhere you’ll go we recommend not to leave your valuables unattended since, unfortunately, such events do not happen in that area only or just in Italy. Best regards, Emma Villas Tour Operator