Derwent Retreat (12 Austins Ferry Road)

The house was built in the 70's and is marketed as such on our web site. That means standard shower units for the period etc. A tap was leaking badly and fixed during their stay. A couple of days before these guests arrived I was doing some work in the bedroom with the ensuite that had a seriously leaking hot water tap that they brought to my attention. After doing what I had to do I washed my hands and there was no problem. When I repaired the tap at the request of the guests the washer had split. Sometimes these things happen all by themselves but more usually as the result of somebody with greater strength than me screwing the tap down harder than they should. I expect the latter because I only checked the washers and washer seats about a month before and finding the seats OK replaced only the washers. I really do not wish to be put out of business on the basis of a tap washer! The comment in relation to heating is also unacceptably unfair. As well as underfloor heating there is at least one spare heater in every room at the property for instant heat. The heaters in the lounge, dining room and kitchen are all over 2 kilowatt. The lounge and kitchen heaters are 4 kw or greater. Thank you to the guest for pointing out to us that somewhere out there, possibly out of our control somebody is mentioning the fire place. There is no reference to an open fire on our web site and has not been for some time and I do not know which of the OTO's are making this claim. We will endeavor to discover and remove (if we can) any reference to it. The problem is that we cannot expose guests to the risks associated with open fires and information about the property propagates outside our control. The WifFi was off for a period and I know it was then working because the guests confirmed this to me on the 30th July 2016. It is therefore unfair to say the WiFi was not working. A great deal of work is going on connecting up the Glenorchy area on the NBN and there have been outages and I assume they experienced one. On behalf of NBN Co. Telstra and a host of other contractors I apologise!

Unfortunately this review stops after P in the second sentence. Given the nice words in the first sentence perhaps the writer would be kind enough to complete so I can make a more relevant comment, especial given the low ratings compared to those given by everybody else. Objective rather than totally subjective comment is more appropriate,