Dulce como la caña de azúcar

This guest started out okay but when my housekeeper advised they were smoking in the house and I confronted them, they were dishonest and said they only smoked on the outside areas of the property. I look at my external cameras and one of them did indeed smoke in the back yard and proceeded to throw cigarettes butts in the yard. I advised them there was no smoking anywhere on the property and they got extremely upset that they could not smoke. I asked why they would book a nonsmoking unit and they insisted they should be able to smoke in my yard. This resulted in extra cleaning. The house was filthy and smelled like smoke. The housekeeper had to wash the curtains and put the chairs outside to air out. Regarding the microwave: a power outage caused the fuse to blow and this has been rectified. There is also a stove and an oven that remained functional the entire time. Security had a tough time with the guests who at some times refused to show ID or showed up unannounced. The rules are that all guest must be pre registered and this guest knew that beforehand. Regarding laundry: I offer competitive rates and I’m able to do that by cutting back in some expenses. I have laundry on site, but it comes at an extra cost. If guests never use it, they can avoid any added cost. This guest stated that she had arrived with her dirty laundry because she had been in Jamaica for a few weeks already and when I advised if the price, she held off for 2 weeks before paying for access. Thank you for your consideration for our Jamaican Bumgalow.