Villa histórica en la playa

As a courtesy -and although it is not our obligation- we sent a message long in advance to inform this guest that there will be local festivities as usual during the week of the 15th of August, and they take place in the plaza right in front of the property. In this period we get sold out, as guests come from all over to celebrate the local festivities of The Virgin Mary and watch the spectacular water-fireworks of Alcala (where they are best seen from our properties). We also offered to move the dates this guest's reservation to later date given her a voucher valid for several years, in case she preferred not to come during this period. She got upset and did not accept to move her dates nor to take the voucher. Our property stayed vacant during that time period every day awaiting her arrival. Finally she did not come and gave us the worst review. We again take this opportunity here to inform all future guests that in the month of February and in the middle of August of every year, the city choses the Plaza in front of us to celebrate these wonderful holidays and we have no control over what exact day they start. It is the responsibility of the guest to check on the website of the municipality of Guia De Isora. That website is also in English and gives the Fiestas information. We look forward to hosting all future guests soon. Rok team

It was a pleasure having you. We look forward to hosting you again Rok team