10/10 Excelente
Lynn M.
29 de enero de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Balsam Day Dreams
My family and I had the pleasure of staying at Balsam Wood. we initially booked with VRBO, however, I would definitely book directly through Stewart Mountain Lodging, in the future!
I cannot tell you how exceptional the service we received from Stewart Mountain Lodging. Upon booking, I was sent an email with all the details of our rental we had concierge service that was unbelievable. Their attention to detail and information was impeccable. Ally was our concierge, however, the entire team was amazing. Anytime we had a question or request they handled it flawlessly.
Upon arrival, my family with blown away at how warm and beautiful our rental was. An amazing bedroom with comfortable beds to stay in. But I must say the master bedroom is like being in a winter Wonderland snow globe!
We did one into one problem with our rental car that is, we rented a suburban and was told that it was a 4 x 4, however, it was a 2wd. So getting 10 inches of snow on the first day we became stuck in the driveway. I called the rental office and Wyatt came to our rescue. He was able to give us walking directions to Sundance. He also arranged for someone to pick us up after we were done skiing. Come to find out, it was the owner of the company that picked us up and made sure we got back to our house safely. If I had room to write more .. I would!!!
Lynn M.
Se alojó 7 noches en enero de 2024
