Escape to Ptarmigan Village 55

Thank you for staying with us at the village

Thank you for your feedback. We’re sorry to hear you were disappointed with your stay. We do want to clarify that most of the concerns mentioned were not reported to us during your stay, which prevented us from having the opportunity to address them. The ceiling fan was the only cleaning issue brought to our attention. We explained that our annual deep cleaning takes place in the fall and offered to have someone come clean the fan during your stay, but we did not receive a response. The HVAC remote was discovered missing upon your early arrival, which we accommodated as a courtesy even though it was before your approved check-in time. We explained that a replacement remote must be specifically ordered for the unit and offered to have maintenance come in to manually adjust the system, but that option was declined. The loft stairs and railings have been reviewed and meet applicable safety requirements. The loft’s step-style stairs are also disclosed in the listing so guests can determine whether the layout is suitable for their needs before booking. We take cleanliness, maintenance, and guest safety seriously and are always willing to address concerns when they are brought to our attention. Unfortunately, we cannot resolve issues we are not given the opportunity to know about during a guest’s stay.

Hi Kati; Thank you for the review. I'm sorry about the cooking items but our health code does not allow us to have any open containers or left over food items including basic seasoning. Thank you for staying with us and please come again when you are able too.

I am sorry you did not enjoy your stay, our description is not misleading it is posted as: This two-bedroom with a loft cozy cabin offers a western ambiance with spectacular views of the beautiful Cedar Forest. There are extensions cords for the lamps and anything else needed. We were never informed there was no heat in this unit or we would have came down to assist, the heater is located on the floor board base with each room having their own thermostat. I am sorry you did not like the condo, but it is a bit unfair to not give us a chance to make any corrections or assistance without ever letting us know but through a review. Please have a wonderful rest of the summer