One Bedroom + Loft Close to Keystone Mountain! Great Amenities!

Thanks for the great review. Glad the beds and blankets were comfortable and the kitchen had what you needed. We’d be happy to host you again.

Hi Chase--I'm glad the location worked for you guys. I'm sorry you feel the unit was lacking in cleanliness and upkeep. I can see we assisted you guys with your wifi while you were here--but there are no other notes about anything reported about the unit. I wish that we had the chance to address these issues in real time. We would have done everything we could to make it right for you. Hope you'll come stay again and give us another chance at making your stay a 5-star.

Thank you for taking the time to share your feedback. So glad everything was great — we'd love to host you again!

Thank you for your feedback. We’re glad you found the condo as advertised, and we’re sorry for the confusion with the door lock. We recently updated the lock, but our check-in information had not yet been updated, so the instructions you received were not correct. We’ve since corrected that information. We also reviewed the correspondence during your stay, and it wasn’t clear to us that you preferred not to communicate by text or email. We absolutely would have been happy to get on the phone with you and walk through the lock or any other concerns you were having. Screens are not common in many mountain properties since bugs are generally less of an issue at this elevation, and the listing does note that the condo does not have air conditioning. We appreciate you bringing the concerns about the bedding and kitchen items to our attention and will follow up with our team. We hope you'll come stay with us again so we can earn that 5 star review.

Thanks for the great review! Glad the photos matched the place and that the loft, hot tub, and scenery were highlights. Sorry about the toilet cleanliness and the sauna — that’s not acceptable; we passed this to our housekeeping and maintenance teams to address right away. Noted the steep stairs and luggage difficulty and we’ll add clearer guidance in the listing. You’re welcome back anytime.

Thanks for your review. We're glad to hear you enjoyed the condo. We'll be sure to check on both those items to ensure no future issues.