4/10 Mala
Cliente verificado
30 jun. 2025
Le gustó: Comunicación
No le gustó: Limpieza
Housekeeping non-existant
We visited this hotel last year and had a FANTASTIC time, room was lovely with a great view, etc.
We decided to stay again as we had such a lovely time previously.
This year was the complete opposite, we entered the room, the oven was on with the door wide open? Weird start.
The duvet cover had been put on top of the duvet rather than covering it. Ended up making our own bed.
The floors were FILTHY. The bedding had clearly not been actually changed as there was dirt, stray hairs and who knows what else in the bed. The only thing I expect from a hotel is walls & clean bedding. It's the bare minimum.
We put the card outside for housekeeping to please clean. Came back to it being turned around to Do Not Disturb and the room clearly untouched. Gave up at this point.
The staff at reception were lovely, very welcoming and accomdating.
The pool staff are very chill, not friendly, not rude. Just chill. No complaints :)
The room had a beach facing balcony and the overall property is very nice
My recommendation would be to get a new housekeeping team as it is the only thing holding back the hotel.
Also, there were weird stains on the floor. See photo. It was partially hidden but just added to the whole vibe of filth.
Not impressed.
Cliente verificado
Se hospedó 5 noches en mayo de 2025