Absolutely unacceptable — this listing should be removed immediately.
Our stay at this apartment was a complete nightmare. From the moment we arrived, we encountered serious issues that made our vacation a disaster — and the host was completely unresponsive and irresponsible.
First, the place was infested with huge cockroaches. Not one or two — we’re talking about a serious hygiene and health issue. The floor had huge, uneven lumps, which caused my elderly mother to fall and injure herself badly. It was horrifying and entirely preventable with proper maintenance.
The front door was broken — a major safety risk. The host promised to send someone to fix or replace it but never followed through. The mattress was so awful that it felt like sleeping on a yoga mat.
After all of this, we asked for a refund — and the manager ignored every message and phone call. Not even an apology. No compensation. They even lied about offering us another apartment. They don’t even have proof of that conversation.
We demand action: this listing is not only misleading, it’s dangerous, unsanitary, and mismanaged. It should be removed from the platform immediately. No one else should be subjected to what we went through.