Cottage "Les Frênes" – An apartment for 4-5 people

Dear Laura We are very disappointed you did no have a good holiday and felt you needed end your vacation early. I take this opportunity however to clarify a few of your statements. Upon arrival I showed your cottage and the surrounding grounds and despite the terrible weather you said your where very happy. I checked on you that night and the following days and you where equally very happy and informed us there was no problems. After being in your cottage 3 days you reported to me that something had eaten your fruit and had left a mess. I ask if I could inspect but you said you had already cleaned it up. I apologised suggested that a mouse my be responsible, I asked if I could instal a mouse trap. I could see you where very upset and your husband said you where very emotional due to her pregnancy, at this point I offered to move you to another property, but you agreed for me to fit some traps and you would see how it goes overnight. The next day I ask to see the traps, you told me they had been undisturbed but you where still not happy to stay in the cottage. My wife took you to see the other property and you said it was beautiful however you would go back to your own cottage. Next day you informed us you would be leaving. The weather still was not good. With regards to the cleaning, our properties are always cleaned to a very high standard, however before you left you husband did point out to my wife, what he thought was mouse droppings in one of the rooms, my wife confirmed with your husband they where food crumbs left by you. There has been no issues since you left, and would suggest a mouse may have entered and run back out. We emphasise that we treat all our guest with the upmost courtesy, and at no time where voices raised. As a sign of good will we have offered you a discounted holiday if you wish to return. We are truly sorry that you decided to leave, but I don’t think we could have done anything else. We hope all goes well for you with the imminent arrival of you now baby. Kind regards Tony and Pat.

Dear Shenna, we are always disappointed when guests say they did not enjoy there stay, however I think in this instance it is far to say that you group was the cause a a few of our other guest not enjoying their stay as much as they should have. I understand that our accommodation does advertise for families and groups but maybe we should revise this to well behaved groups. From the moment your group arrive you turned the pool area into a pool party that you would expect on some party islands, with glasses and beer bottles around the pool shouting and loud games, the party continued till the very early hours of the morning. The next day I sent you a message to come and see me, when by midday you had not appeared, I went to your accommodation and asked for you, you where still in bed. As you rightly said les Patis is a beautiful location, but is not suitable for 25 to 30 people who want to party and treat the place like student accommodation. I suppose I should have asked you to leave after the first night, or even after your group was singing folk songs very loudly and dancing in the gite early hours of the morning, but instead we tried to find a middle ground with you. What really disappointed me however was the fact that at 7pm on your last night, as you where leaving to go out for dinner, I asked if there was any damage you told me that the bed was damaged, and when I asked to inspect you asked if I could leave it till after you had gone out. On inspection it was totally destroyed with the metal frame bent and twisted and the wood surround broken and split. We regard to your statement that “the house is not well-provided”. The house has double the amount of all equipment needed for the 8 guests it accommodates, the problem was, you had more guests staying than the house caters for. Overall I think your group broke all the house rules. We do not wish you to return, or any other similar groups.

Dear Chema, We are sorry your experience of Les Patis was not good as we would hoped. But in response to your review, you booked a cottage for yourself and 3 children, when you arrived with your sister and an extra. 3 children, we thought you where out of order then. The next day we found a further 4 people had joined your party and where using the communal swimming pool, when challenged you could not understand why this was not allowed, and could not understand why you guests could not continue to use our facilities while staying somewhere else. We have tried to keep the numbers down because of covid virus to keep people safe, but you totally disregarded peoples safety. With regards to to the kitchen equipment there was sufficient for the amout of people you booked for, because all dishes and cutlery have to go on a hot clean in the dishwasher for the next guest, we removed any excessive cutlery. Communication was good as you speak very good English and we are sorry we dont speak perfect french but we speak a little and we try. Covid 19 is a very worrying virus and as responsible owners we have to make sure everyone is safe. we have 5 Gites and at an expense to our self’s have kept one gite closed every week to keep on site visitors down. It was clear you ignored our protocol and put other people at risk. Cher Chema, Nous sommes désolés que votre expérience aux Patis n'ait pas été bonne comme nous l'espérions. Mais en réponse à votre avis, vous avez réservé un cottage pour vous et 3 enfants, lorsque vous êtes arrivé avec votre sœur et un extra. 3 enfants, nous pensions que vous étiez hors de propos alors. Le lendemain, nous avons constaté que 4 autres personnes avaient rejoint votre groupe et utilisaient la piscine commune, lorsque vous avez été mis au défi, vous ne pouviez pas comprendre pourquoi cela n'était pas autorisé et ne pouviez pas comprendre pourquoi vos invités ne pouvaient pas continuer à utiliser nos installations tout en restant quelque part. autre. Nous avons essayé de réduire les chiffres à cause du virus covid pour assurer la sécurité des gens, mais vous avez totalement ignoré la sécurité des gens. En ce qui concerne l'équipement de cuisine, il y en avait suffisamment pour le nombre de personnes pour lesquelles vous avez réservé, car toute la vaisselle et les couverts doivent être nettoyés à chaud au lave-vaisselle pour le prochain invité, nous avons enlevé les couverts en excès. La communication était bonne car vous parlez très bien anglais et nous sommes désolés de ne pas parler parfaitement français mais nous parlons un peu et nous essayons. Covid 19 est un virus très inquiétant et en tant que propriétaires responsables, nous devons nous assurer que tout le monde est en sécurité. nous avons 5 gîtes et à nos frais, nous avons gardé un gîte fermé chaque semaine pour garder les visiteurs sur place. Il était clair que vous ignoriez notre protocole et que vous mettiez d'autres personnes en danger.

We are pleased you had an enjoyable stay, the DVD and CD player are not part of our standard equipment, and where only in the property as the previous occupier asked if we could supply one, ( we should have removed them before your stay)., sorry you found the lack of remote a problem. We are very excited with regards to our new Gate planned for 2018, it will offer our future clients an excellent facilities in a detached stone 3 bedroom cottage beside the Lake, yet only a short stole from the very large heated swimming pool, tennis courts. We take note of you other observations, the external lighting around the pool is on a manual switch, as the hot tub and pool are closed before it go dark this time of year, we did not think it necessary to put them on, we will endeavour to change this to some form of automatic lighting asap. We are clear with regards to equipment and ask all guest to bring there own fishing rods, tennis rackets, table tennis bats and the like, there is some equipment for free use, but generally this is equipment left by other guests. We thank you for your review and hope to see you in the future. Tony and Pat