Beautiful Rustic Villa with Private Pool overlooking Spectacular Mountain Views

Thank you for your review - I'm so glad you enjoyed the house and the stunning views. I take great pride in communication, as reflected in past reviews. Regarding the cooker and TV, both were in working order, but I understand you had initial difficulties in working the cooker and the TV. My brother and our maintenance man, Antonio, responded within the hour to assist you. Although our first interaction was quite unpleasant and unexpected, Antonio kindly offered ongoing support, and I'm pleased you found him fantastic - as is the rest of the team. Being in a beautiful rural setting does mean occasional disruptions, especially with utilities. I’ve since learned a fallen cable in a neighboring property may have contributed to the electrical issue during your stay. I always aim to treat guests as I would want to be treated, but sometimes nature has its own plans. Thank you again for your feedback.

Thank you Kevin and Jane for the lovely message we received from you the day you left, "We have had a lovely time, enjoyed the peace, quiet and views" So I was quite surprised to have received this review as when I did contact you while you were there you said "everything was good" The Villa is clearly advertised as “a rustic mountain retreat 2km away from the village up a steep track also advertising The pool is cold as it is not heated” I am sorry that one sunbed was broken which we have now replaced, however there were a further 5 sunbeds all in working order. We pride ourselves on cleanliness and up together within the style of the villa. our cleaners work very hard to keep to our standard, inside as well as outside, The outside is regularly cleaned but being in the campo you will always get ants and bugs, it is part of nature. The Villa is well maintained by a gardener and a pool man, to keep within this standard unfortunately the gardener had to change his day of work within the time you were staying. The Villa is fully equipped but with no personal belongings, these are all items for all to use. The upstairs bedroom has an open staircase, and I agree that you would not have young children using it. We do discuss this with individuals when they are booking with families. We have two bathrooms the showers work well but not both together at the same time. The advert clearly says that there is air conditioning up stairs and that the rest of the rooms have ceiling fans. We appreciate all constructive feedback and always encourage guests to read through the full description before booking. We will continue to improve where we can, while staying true to the rustic, peaceful charm of the campo that so many guests (infact many returning guests) love. Kind Regards, Paquita