Everything started off well, and the property met our expectations. Unfortunately, our experience with the hosts' communication during and after our stay was disappointing. At checkout, Silvia said a mosquito screen had been damaged. I immediately apologized and offered to pay for the replacement. As a vacation rental owner myself, I understand accidents happen. What surprised me was she acted as though we intentionally damaged the property and had been disrespectful of it, despite my immediate acknowledgment and willingness to make it right. When I asked if I could pay through PayPal, Venmo, or VRBO to avoid a 35 wire transfer fee, her husband responded with a message saying he was "disappointed with my behavior." He accused us of being inconsiderate, leaving excessive mess, using too much water and electricity, and even "mocking his wife". I found these accusations both unexpected and unfair. My parents and aunt, who are all in their 80s, had to stay indoors and rely on the air conditioning much more than would normally be expected because of the intense heat wave that swept across Europe, with temperatures exceeding 39C. This was an unavoidable situation and we tried to deal with it as best we could. We accepted responsibility for the accidental damage, apologized immediately, and offered to pay for the repair. I have no issue being held accountable for something we accidentally damaged but the tone and manner in which we were treated afterward was disappointing.