Casa, 3 Dormitorios 2 Baños, Plazas 6
Vacasa of California
- inglés, francés, alemán, español, italiano, es
Tipo de ubicación
Reglas de la propiedad
No se permiten fiestas o eventos
No se permite fumar
Smoking is not permitted anywhere on the premises.
Se aceptan mascotas
Dogs only. Max of 2. Weight limit: 40 lbs each.
Se aceptan niños
Edad mínima del huésped principal:21
Número máximo de personas:6 (hasta 6 adultos)
Quiet hours are from 10 pm to 8 am.
Política de cancelación
Se reembolsará el 100% si la cancelación se solicita con un mínimo de 60 días antes de la fecha de check-in. Se reembolsará el 50% si la cancelación se solicita con un mínimo de 30 días antes de la fecha de check-in.
Very nice place
Almost everything was great. Only minor critiques would be that it wasn’t clear from the listing that’s there’s no cable or DVD player, we had to replace the battery for the Apple TV remote to work, and there were no trash or reclying bags.
Thank you for your feedback following your stay Elizabeth. We are glad you had a nice stay. We apologize for any misunderstanding regarding the included amenities, and for the dead batteries and lack of garbage bags. We encourage guests to contact our 24/7 Guest Services Line with any questions or concerns. We have passed your comments along to our local manager who will follow up with housekeeping to ensure the included amenities are provided for each reservation. We hope we have the chance to host you again in the future.
Great location for a vacation to Lake Tahoe and surrounding areas. The 2 decks had great views and the kitchen had everything we needed. The hot tub was nice and clean and the area was very peaceful with nearby trails to hike. Donner lake was a great discovery that we enjoyed. Beds were a bit uncomfortable but everything else was good.
Very nice house, in some disrepair
The house was basically very nice, in a quiet neighborhood, with nice views of the mountains. The condition was not great however, with badly stained carpeting, a broken washing machine, and some trash and broken up furniture outdoors. I would guess that our visit was at the very start of the summer season, and that the owners had not had a chance to visit this year and fix things up. From all appearances, the owners are a loving and tasteful family, and I would guess that after some fixing up, this would be a wonderful place to stay. Even with the carpeting, etc, the house was very welcoming.
Not sure what went wrong
All of the previous reviews were stellar which drove us to book this property. However, when we arrived there were a number of things off. There were dog bags and dog feces scattered around the yard along with bits of trash, broken outdoor furniture that was essentially smashed to bits and a number of other odd things not typical of a Tahoe Donner rental. The views were spectacular, the hot tub was awesome and the interior was good aside from the Fridge not dispensing water or ice and the carpet being completely covered in stains. I’m not talking just one or two, several stains. The furniture on the decks were literally about to break if you sat in them and the grill cover may have been attacked by a bear?? My guess is that we were the first people in the house for months and no one had come by to make sure it was up to par. Not sure how Vacasa fits into all this but I’m sure having direct contact with a property manager vs. Vacasa would have had its benefits. When I asked Vacasa what to do at check out they said to start a load of laundry, but the laundry machine was broken as well. I’m not one to leave poor reviews here but this place needs to be fixed up fast. We rent a ton in the Tahoe area and this was incredibly disappointing.
Thank you for your feedback regarding your stay! We apologize for the issues you experienced during your stay. The grill cover is being replaced and the trash has been removed. The home is cleaned on a routine basis, including a deep clean of upholstery and carpeting. Your concerns and suggestions have been forwarded to our local property manager. We do hope to host you again in the future.