First, I'd like to say that our overall experience in this apartment was very nice. The location is fantastic. It is very close to a plenty of shops, restaurants, views, and public transportation. The apartment itself was also nice, especially the air conditioning, which was very nice to have at the end of long days and excursions. We did encounter some hiccups when communicating with the host. From our understanding there was a main host and a property manager, which we were told would be our primary contact during our stay. When we arrived during check-in, there were no clean towels (dirty ones were left in a hamper) and there was wet laundry left in the washing machine. We understood there were unfortunate circumstances that the hosts dealt with, but nonetheless it was unfortunate we could not shower until the next day. In response, the host graciously offered to supply additional goods for the apartment. We never received those. The property manager ghosted us for the remaining 6 days of our stay. The main host was completely unapologetic, re-promised to deliver the additional goods, which we never received. The toilet was running when we arrived and we were told that someone would come to fix it. After being ghosted, we reminded the main host of the issue, and it was fixed promptly. The studio is "charming" and we hope our experience was not reflective of the typical stay in the apartment.