RENTA VISTA AL MAR, A 50m DE LA PLAYA - ARGENTON

We have taken note of your comment and regret that your arrival did not go as planned. However, we would like to clarify a few points to set the record straight and provide future guests with objective information. Prior to your stay, we sent you the necessary arrival information via Vrbo messaging, including the access code for the key box and our phone number so we could assist you if needed. We acknowledge that a communication issue may have arisen at the time of your arrival and sincerely regret this inconvenience. Nevertheless, as soon as we were informed of your difficulty, we took the necessary steps to offer you access to the property and welcome you. This offer was made to you around 9:00 p.m., but by that time you had already decided to seek alternative accommodations. Above all, we would like to emphasize one key point: you chose not to stay at the cottage and therefore did not spend any time there. Under these circumstances, we believe that your review cannot reflect the quality of the lodging, its comfort, or the services offered, since you did not experience any of them. We understand your disappointment regarding the circumstances of your arrival, but we regret that a rating covering our entire service was given without you having stayed at our rental property. We place great importance on welcoming our guests, the quality of our accommodations, and honoring our commitments. We do everything we can to ensure that everyone can enjoy their stay under the best possible conditions. We hope that each of our future guests will fully enjoy their stay at our vacation rental.