4/10 Mala
Damon B.
12 abr. 2025
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación
A Once-Beloved Gem That’s Lost Its Sparkle
Villa Joie de Vie was our cherished retreat in St. Martin, a magical place near Orient Beach filled with fond memories. Unfortunately, our latest visit fell short of expectations, and I pen this review from a place of disappointment and hope for change. Upon our arrival, one bedroom was unmade, and its air conditioning was malfunctioning. Thankfully, our fourth guest wasn’t due for two days, and Henri, the property manager, assured us it would be fixed. We remained hopeful. However, it soon became apparent that the property was not maintained to its former standard. We found loose screws on the floor, broken furniture like a recliner and uneven bar stools, and unclean kitchen and bathroom conditions—food residue everywhere, unfunctioning drawers, and crumbs on the phone. The electric storm shutters, which we depended on for security, failed during a rainstorm, leaving us locked out when the power went out and the generator was empty. To his credit, Henri tried to help, albeit while sick. Nevertheless, when we managed to re-enter, we found the villa infested with insects, particularly in the kitchen. Given our elderly family member’s presence, including my mother, who was celebrating her 75th birthday, we decided to leave. Meeting with Henri the next day was disappointing; he was dismissive about our concerns, refusing a refund and making us feel gaslit. We sought assistance from the owner, Dan, who initially promised a resolution but then went silent. We hope he is ok...
Damon B.
Se hospedó 8 noches en mayo de 2024
