Casa elegante Retiro I

Dear Jennifer, We are thrilled to read your review and to know that you had a memorable stay at our apartment. Your feedback is highly appreciated, and it is gratifying to hear that you enjoyed the accommodation and the services we provided. We would be honoured to host you again in the near future. Jose L.H. Campos Quality Department Manager

Dear Robert, Thank you for this lovely review on our apartment and thank you for the remarks as well. We are glad you found everything you needed to make your holidays a special one. We look forward to welcoming you back again soon. Jose L.H. Campos Quality Department Manager

Estimado Juan, muchas gracias por compartir su experiencia con nosotros.Es un placer para nosotros saber que ha disfrutado de su estancia y muchas gracias por sus amables palabras.Esperamos volver a verle pronto, Un saludo cordial .Genteel Home

Estimado Nelson: Le agradecemos su comentario y valoración pues gracias a ello intentamos sacar la parte positiva y mejorar día a día. La cortina de ducha fue momentánea mientras se ponía una mampara nueva. En cuanto al agua caliente hemos estado probando y funciona perfectamente. Es verdad que en invierno ponemos la sábana bajera y el nórdico (con su funda) directamente pues creemos que es mucho más cómodo y confortable. Muchas gracias de nuevo y esperamos volver a verles pronto.

Dear Anita, Thank you very much for taking the time to leave a such a positive comment about your stay in our apartment. We are glad to hear that you took the advantage of the location of the apartment and the stay in the apartment was very comfortable and quiet for you. We do our best to give our guests the best service and make their stay enjoyable. Hope to welcome you back again in near future!

Dear Lisa, First at all, thanks for your comment and your interest in valueing us. We regret to your opinion and we are very affected cause the experience for our guest is our priority. After we contact to our colleague Iñigo, he had explained all the information to your cousin, no directly you , maybe this reason have motivated your value. Although, if we had this knowledge we had been pleased to attend you during your staying, if you had any problem,we didn't have any calling or email to notificate it us. In other hand, we have check the signal of our Wi-Fi, the signal is fine and works fastly, we haven't seen any anomaly. Maybe, this situation was punctual in your stay. Finally, we regret to our beds seems hard for you. They are totally new, they were bought in 2017. We chose them for its quality. In any case, we understand that it is not possible that this situation pleases to everyone. Do not hesitate that we'll try to improve our services. We do our best to doing that in your next time you are totally satisfied with our services. Best regards, Genteel-Home team

Good morning George Thank you for your comment. We feel very glad for your pleasant stay. We always make an effort for everything is perfect and for our guests have a wonderful experience. We hope to see you soon in one of our Genteel Home apartments.

Thank you very much for your review. We're a bit surprised to read about the A/C as it's always checked before a customer enters and we haven't had any notice of it throughout your stay. We're at our customers disposal during for anything they need during their , as is indicated in the checkins, and we would have been pleased to go and check the machines again in case you had informed us you though there was a problem with them. About bed, I'm sorry to read you didn't think it was comfortable; it was renewed less than a year ago with a quality mattress altough I understand that beds are something subjective and cannot be of everyone taste. In any case, we really appreciate your words, thank you again for staying with us!

Dear Christine. We are glad that you wrote a review. Of course, it cannot be said that we have not been looking out for you: since you entered you have been calling because the wifi and the air conditioning did not work and every time you called we went to the apartment and we were surprised to see that there was never any problem. For example, you had the air conditioner in heating mode and instead of switching it back to A/C, you said it did not work. Dear Christine. We are glad that you wrote a review. Of course, it cannot be said that we have not been looking out for you: since you entered you have been calling because the wifi and the air conditioning did not work and every time you called we went to the apartment and we were surprised to see that there was never any problem. For example, you had the air conditioner in heating mode and instead of switching it back to A/C, you said it did not work. Now you mention that the shower head was broken but I'm sorry to tell you that's not true. The shower doesn’t have any problem and it never has, it works perfectly. What has especially attracted our attention is your constant impetus to ask for economic amounts and even warn us that you would wait to write a good or bad review (it is in writing) depending on whether or not we refunded you money. A real experience for us.

Obrigado por tomar o tempo para escrever o seu comentário e para as suas palavras gentis, tem sido um prazer hospedagem. Sobre o aquecedor ESTOU um pouco Confuso como o apartamento possuem de ar-condicionado e aquecimento e temos não recebeu qualquer reclamação sobre outros clientes se hospedar antes e depois, mas naturalmente, após ler suas palavras, enviaremos um Técnico para testá-lo. Obrigado novamente e espero vê-lo em breve!

Bonjour M. Merci beaucoup pour votre commentaire. Il est toujours un plaisir d'accueillir les clients ainsi polis et sympathiques que vous. Je dois dire que certainement l'appartement Retiro se trouve dans une enclave magnifique de la ville. Bien sûr, je vais passer à l'équipe vos aimables paroles et nous serons heureux de vous accueillir à nouveau bientôt. Très cordialement, L'équipe Genteel-Home.

Dear Thomas, thank you very much for sharing your experience. I am delighted to know that you enjoyed every touch during your stay. I will communicate personally your positive feedback to all the team. We hope to welcome you again. Warm regards, Genteel Home.