Family house with 7 bedrooms Tennis / pool near the golf bellême

Dear Hauk - firstly apologies for not answering your feedback earlier but we never spotted this feature until recently. We sincerely apologise about the state of the BBQ as well as the used fly strips in the kitchen when you arrived: the BBQ should have been cleaned by the previous tenants and the strips should have been replaced with new ones by the cleaning lady. We have taken onboard this feedback to ensure this doesn't happen again. However, flies in the summer are part and parcel of the French countryside at that time of the year and we find strips are the best way to ensure they are appropriately managed - trust me when I say I would naturally prefer to live without them (though by your comments it seems you had the worse case of flies in the 15yrs we've owned the property)! As we don't operate a hotel, and not all the beds are always used by all our tenants, we find it better to leave the clean linen on the bed for people to use if they wish to, rather than make up all the beds only to wash them when they are not used. As for "check out", the official check out time is 10am but if we don't have another tenant coming the same day we try to be flexible and usually allow people a later checkout, so not sure what happened there. Lastly, we have re-included the cleaning costs in the price as this is simpler (we had separated it a few months before as we had one tenant wanting to clean themselves to reduce costs). Hopefully the above addresses your feedback and we're glad that flies not withstanding you enjoyed our beautiful family home. PS: as we are expecting grandchildren the pool has been completely redone and will sometime this year be made more child friendly! E.