"Family-Friendly Retreat Near Downtown Lynchburg and Liberty"

Thank YOU! We are so happy that you had a great time. We hope that you will come back to stay with us again! You and your guests are always welcome!

We are disappointed that you felt your stay with us was unsatisfactory and gave us such a poor rating as we pride ourselves on our cleanliness and willingness to provide an excellent experience for our guests. Even though the property is located only 5 minutes from downtown Lynchburg, it is somewhat "remote" and private, which is why our guests typically choose it for their stays. Unfortunately, high speed internet is not yet available in that area, which we clearly state in our listing, but we do provide cellular internet for texting and emailing and have a deposit down on the new "starlink" system as soon as it becomes available in our area. As far as the use of the boats, that is also discussed in our listing and in review of our messages with you, prior to your stay, we provided you with boat rental options that are located nearby as we are not authorized to allow the use of other people's boats. We are sorry that you waited and chose a time when the rental company was closed to inquire about it. We are however exploring the option with our insurance agent on how to provide on-site rentals in the future. Our bathroom doors do have locks but how the lock on the pocket door in one of the suites works may be unfamiliar to people versus regular door locks. As far as the bugs on the cushions, our cleaners do clean the cushions but since the outside deck is nestled under the trees, it can, in many ways, be a never ending battle. Additionally, we are sorry that we could not provide you with a 3 hour late check out for reasons we related in our message with you and hope that that did not prompt this poor rating.

We, too, are disappointed that Mother Nature did not cooperate with your family's outdoor vacation plans and that you felt it necessary to rate our family retreat a 2. A rating that we feel was unfair as you say that your primary issues were ones that we could not control. We make every effort to provide our guests with the highest level of satisfaction. Not only with the house and its amenities, hot tub, gas grill, pool table, game table, games, puzzles, books, and indoor darts, which you acknowledged are beautiful but with the outdoor amenities. In addition to the playset, canoes and kayaks, and the pavilion, (what I assume you are referring to as the "awning"), we have fire pits, croquet, soccer, volleyball, outdoor darts, golf tees, archery, etc., etc. And, of course, we strive to provide excellent, responsive guest communication and service. When you messaged about being unable to sign onto the wifi, we answered immediately to verify you were using the correct password. When you said there were bees at the playset, we sent someone down immediately to try "to get rid of them". Unfortunately, we found out, only after you checked out, that they were still there and that we needed to call in a specialist as they were a rare species of bees that had recently swarmed into this area of Central Virginia. As for your trouble with the pavilion lights, had we known that you were having difficulties, we would have guided you to the breaker box and to the instruction booklet that is kept in the toy box in the pavilion. Again, we are sincerely sorry that your stay with us was disappointing and we will review our policies, welcome manual, and instruction guides in a continuous effort to improve our guests' experiences, despite unforeseen natural events.

We are so happy that we could provide you a comforting place in your time of need and hope your next stay with us will be to commemorate a joyous family event. Thank you for staying with us and please come again. Tobi