Breathtaking Custom Home in Sandy Beach with Great Amenities!

We sincerely apologize for the inconvenience caused by the ants in the bathroom. Unfortunately, during this time of year in Rocky Point, ants can be particularly difficult to prevent due to the seasonal conditions and climate. We do have monthly pest-control service and take preventative measures regularly, but despite our efforts, this is something that can occasionally occur and is very difficult to completely eliminate. We completely understand how unpleasant and annoying that must have been, especially in the bathroom. Thank you again for staying with us and for bringing this to our attention. We truly appreciate your feedback and hope to have the opportunity to host you again.

Thank you for your feedback. We do want to clarify that several of the statements in this review are inaccurate. All check-in instructions, property access details, and house information are clearly provided to guests in advance, and the guest did not review all of the information provided. The home and its amenities are cleaned and inspected prior to every stay. The access restrictions mentioned were also disclosed and are in place for safety and privacy reasons. We regret any inconvenience experienced, but we believe it is important to clarify that the concerns described were largely the result of information that was provided but not reviewed prior to arrival.

We respectfully disagree with this review, as maintenance inspected the reported issues and found the majority to be inaccurate or unsubstantiated. All property instructions were provided in writing and sent to guests prior to arrival; unfortunately, it appears some instructions may not have been reviewed. The only confirmed issue was an AC flap loosened by unusually strong post-hurricane winds, which caused noise overnight. Our team made repeated efforts to assist the guest because guest required assistance basic knowledge items of sorts requiring considerable time and attention. We remain committed to maintaining our property and addressing legitimate concerns promptly.

DeBorah, none of the doors were welded shut! The only door that was jammed that you mentioned during your stay, which I had maintenance over immediately to fix it while you were still there was only one of the doors to the balcony. That has Then been since been fixed and in working condition.

Thank you so much! Come back soon!

Thank you for your kind words. You were great guests, and hope you visit is again in the near future.