Private Pool and Spa Near Coachella EV Charger

Hi Barbara. We are very disappointed with your review. We have pictures that show exactly what the house looks like. We were in constant communication with you. We tried so hard to accommodate you. I'm not sure why you would write this. When you're a homeowner and a host who cares so much about their property. It's tough to read this. I want to let any potential guest know that to please read our other reviews. We have a clean and very well appointed home in the desert. We love it so much. We wish you would have reflected at least how clean our house is presented. We have a granite kitchen. Stainless steel modern appliances. Just like the pictures. Again we are not sure if you were confused with your review with another property. We have new beds. We have Smart television in almost every room. We have a newly remodeled heated pool and spa with pebbletech coating. We really love the house as every other guest who has come through here.

Dear Frank, Thank you for your feedback about your recent stay at our pool home in Indio. We appreciate your comments and are sorry to hear that your stay did not meet your expectations. We apologize if you felt that we misrepresented our property in any way. Our pictures are accurate, and we try our best to provide an honest representation of our home. We take pride in our community and are sorry to hear that you felt it was only middle class. We have many neighbors who have been part of this community for over 30 years. We apologize if you experienced any issues with the bathroom sink pressure. We were not informed of this during your stay, but we will look into this and make sure that any necessary repairs are made promptly. Our showers have great pressure. We will confirm to check the faucet of the bathroom sink. Regarding the outdoor furniture, we do understand that the cushions can become stained from sun lotion and we will make sure to replace any that are not up to our high standards. Finally, we want to assure you that we do not hide any charges. Any fees associated with your booking are clearly stated on our listing and we do not add any additional charges after your booking. VRBO does charge a booking fee to run their platform but that does not go to us. We hope that you will give us another opportunity to provide you with a comfortable and relaxing stay in the future. Thank you again for your feedback. Best regards, Mario & Ivette

Hello thank you for staying with us. We are very surprised with your review. We reached out to you during your stay and you did not mention anything about the toilet not working properly. You mentioned scissors. We will make sure we have scissors in our kitchen. We have plenty of forks spoons and knives so we’re not sure what you mean by missing ítems Seems like he just needed scissors. We also have a ring camera doorbell that shows the front porch and driveway. We checked the footage after this review and did not see anybody come to the door at night. Again we wish you would’ve mentioned this while you were staying with us. We would have helped bring you scissors or anything anything else you needed. It’s unfortunate we read this review after you leave. We are very proactive hosts and would have corrected any issues you might’ve had. We apologize we weren’t able to let you stay past your checkout time. We hope that has nothing to do with this review. Again we hope potential guests reading this will see all of our positive reviews we have of our clean and functional. property. Our pictures are current. We want to assure our guests are always our priority and we are here for any issues that may arise. We hope you would’ve mentioned how cool our place days even with 100° weather. We have a brand new air-conditioning system. Our pool is also newly updated with smooth pebble tec plaster.