6/10 Aceptable
Leah S.
6 mar. 2025
Le gustó: Comunicación y ubicación
No le gustó: Limpieza, check-in, veracidad del anuncio
Condo was filthy, pools were nice
At check-in, they did not have our reservation from VRBO and had to wait about a half hour for the property owner to email them and get it sorted out. Entering the unit, it was gross. First floor carpet was filthy, looked like bodily fluids(?) or food all over the carpet, all tiled floors had a thick film of cleanser on them with a disgusting smell. The owner was contacted again and promised a cleaning company would come. They never showed up, contacted them again and two days later they did (4 days into our stay). A partial refund was offered twice and never received. Broken blinds, lights that don't work, windows that you can barely open, sliding screen door didn't work, found pills on the floor of the master bedroom, along with smelly clothes in the drawers. Room listings are inaccurate: Master (king bed) & larger bedroom (queen bed) on the second floor both with attached bathrooms. First floor kid's room was a small bedroom with two twin beds and a door that led outside to the front of the house. This had a smaller bathroom attached and it had access to the hallway.The actual resort was nice, pools and public areas were clean, kids liked it. Arcade was dark, games didn't all work, ice cream was gross. We did not get the food/drinks that were available, but prices seemed reasonable.
Leah S.
Se hospedó 6 noches en febrero de 2025