Acogedora cabaña de troncos con jacuzzi y fogata!

Hi Anita, Sorry about the wifi. We didn't realize you had issues with the wifi until the day you left when you sent the message that you had checked out and the wifi stopped working. When we went to the cabin there was a message on the TV that the wifi was not connected to the TV. We reconnected to the wifi and have had no issues since then so I apologize we weren't able to help you with that. As for the beds, the listing on VRBO states 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed. The text in the listing shows the same so I'm not sure where the disconnect was with the bed descriptions. It's normally a very quiet location located deep in the mountain with only one other rental cabin in the area, so it was unfortunate the cabin close by had loud guests. I appreciate you pointing out the cleanliness and hope you enjoyed your time in the mountains.

I must say I am surprised by the harsh and negative comments in this review given the graciousness we gave to this guest when he cancelled at the last minute and could have forfeited all of his money and instead we allowed him to rebook with no penalty. Also, we had to track him down to process his security deposit because he was ignoring e-mails. If there were any issues we would have expected to have heard from him when he reached out to say that the jets on the hot tub were broke and we responded to give direction as to how they worked and in fact were not broke. I'm not sure why we didn't hear anything about these issues because we would have immediately sent the cleaner back to the property. All furniture is less than 5 years old. This guest made it a point to say he was a host but I question that given the way this feedback was provided. Ass a host if I was in the same situation and Iexperienced these issues I would have notified the host and only if I did not get an appropriate response or corrective action would I provide such a negative public review. Makes me wonder if it is in response to being required to process the security deposit and e-mails that were being ignored until we said he could not gain access until processed. Just in case, the cleaner was notified of the feedback and sent us pictures to support the supplies and condition of the property after it was cleaned prior to his arrival.