El pillax lanta resort

Hello Terry, You are not communicating with VRBO or Abritel here, but on the hotel’s review page. I completely understand your disappointment. However, we would like to clarify that we have no longer partnership with VRBO, and to this day we still do not understand how they were able to sell you a room without any connection to our reservation system. By posting a negative review about our property, this unfortunately has a significant impact on our ranking on other platforms, even though the issue did not originate from our hotel. Please keep in mind that you are, quite rightly, an unsatisfied VRBO customer. However, also remember that when you arrived at the resort, you were welcomed with dignity and care. Despite the power outage—something that does occur regularly on the island—we made considerable human efforts to calm the situation, explain everything clearly, and find you an immediate alternative accommodation solution. We believe that the empathy and support shown by our team do not deserve such a negative rating. We would encourage you to share with other users how long VRBO actually took to acknowledge your issue and process your refund. You may then realize that we were far more responsive than they were. Kind regards, Julian Garcia