4/10 Mala
Darbi G.
2 ene. 2025
Le gustó: Check-in, comunicación, ubicación
No le gustó: Limpieza
Wanted to love it....
About a week before arrival, owner called me and stated I needed to purchase extra insurance if I wanted to stay, as a previous renter trashed the place. It was a week prior, so I had to agree in order to have a place for us to stay over the holidays. The owner of allowed us to check in early. Upon arrival, we noticed that parts of the house were very dirty, such as the chairs in the kitchen, the glass on the patio door. Not a huge deal, we cleaned them. Day two after wake up, everyone complained about a urine smell. We really thought that it was due to the house being humid and not having the AC running consistently. Upon check out, linens are to be removed from the bed and placed on the floor. Mattress pads in all three rooms had several urine stains on them, the pillows had blood stains on them, and upon further inspection, there was garbage (food, shoes, wrappers, etc.) under the beds. The pool was unusable by the end of the week due to algae, but it was for one day, so not a big deal. The grill was extremely dirty and the grates were so rusty that they were not usable. I did reach out to the owner after I saw under the bed and the mattress pads, as well as several photos. He blamed it on the previous renter, told me I should have contacted him right away. We did not know about the urine, and it should have NEVER been a problem. He did offer me a 150.00 credit. Not enough in my opinion. All should have been cleaned before we arrived. Owners' responsibility.
Darbi G.
Se hospedó 5 noches en diciembre de 2024
