4/10 Mala
Thomas T.
11 feb. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
Terrible customer service/broken promises from Rental Management Team
Finally, Saturday evening, the Property Manager came by with the maintenance guy discovered the cable/internet service was working all along but he needed to fix “something” to turn on the service/TV. went out to dinner with the expecting to return after dinner to relax and watch TV. We returned to the condo from dinner around 11PM Saturday evening. The code did not .We sat in our car (out of the cold) and repeatedly called and emailed the property managers for a couple of hours with no response. We also sought help for the security booth who told us to go to the Welcome Center. The folks in the Welcome Center were suppose to have an emergency phone number to the Property Manager. Unfortunately, the folks at the Welcome Center had the same contact information that my wife and I had and were also unable to reach the Property Manager. Around 2AM, we decided to check into a hotel to spend the night. The next morning the Property Manager called to see if we “ever gained access”. We informed them that we were still locked out. The Customer Service person reset the code later that morning, and we were able to access the condo. Later his wife (Renee) called us and advised us that she would figure out a way to “make thingsright” but she never did. Renee said that she would compensate us for all the inconveniences andapologized. Since our departure on 1/27, we have not received an email or any correspondencefrom Breathe Easy Rentals, Inc. Too much to write about. It will not fit
Thomas T.
Se hospedó 3 noches en enero de 2025
