3-BR Mt. Pocono Getaway with Indoor fireplace on Serene Acreage

Dear Ms. High, Thank you for your feedback and stay at Miss Millie’s Home Away From Home. I’m sorry to hear that your experience didn’t fully meet your expectations. I’d like to kindly bring your attention to the Property Description on the VRBO listing, which clearly states that “On occasion, the host is available in the apartment on the lower level to assist with making your stay more comfortable if needed. Don’t hesitate to call, text, or email the host — you will not be disturbing.” This information is shared so guests are aware that I may be on the premises during their stay and available should any issues arise. Upon your arrival, I provided some details about the home and encouraged you to reach out if anything required attention. While I was able to assist with the keypad, I wasn’t made aware of any concerns regarding water pressure. Had I known, I would have promptly checked/corrected the issue. Being a country home, there can occasionally be small fluctuations, but we make every effort to maintain a comfortable environment for our guests. To date, we haven’t received similar feedback about water pressure from other guests, but I appreciate that you have alerted me so that I can ensure that everything is working properly. We take great pride in offering a clean, peaceful, and welcoming space where visitors can enjoy a touch of country living. I apologize for any inconvenience and appreciate your feedback. As a gesture of goodwill, I’m happy to offer you a 15% discount on a future stay. Please do not hesitate to directly contact me if you decide to visit again. Warm regards, Yvette Berry Property Manager

We're sorry to learn that your stay did not meet your expectations. As was mentioned when you arrived, quiet time is a community policy to ensure that neighbors are not disturbed. Our quiet hours are not for the host’s convenience, and therefore, there was no need for you or guests to retire early or “walk on eggshells.” Additionally, before your arrival, we corresponded with you via VRBO messaging and informed you that the host is available on the lower level of the house (the Host’s quarters have a door with a lock). If you had a concern or felt you would be uncomfortable, you should have expressed your concerns/questions when you read our message. We did our best to offer you amenities that you would normally not receive at other rentals: complimentary snack bar, choice of coffees and tea, bottled water and a bottle of white wine (that you chose). In addition, we accepted a sixth person even though our limit is five. Despite the less than favorable review, we appreciate your feedback--we’ve learned a lot. In the future, please make certain that you express your concerns beforehand as well as carefully read and understand all provisions for renting before booking your stay.

Thank you so much.... it was a pleasure having you for the weekend. I'm happy you had a great stay.

Thanks Pola... It was a pleasure having you and guests.