Awesome Studio Condo - Sunset Harbor Palms

Sandra, When you called about the sofa bed, we did respond and tried to repair it. It was not like this prior to your check in. What happened was that your son broke the entire folding mechanism after the first night which left us unable to fix it. The owner had to buy a new sofa sleeper. We are not sure why you mentioned duct tape , we had to totally disassemble the frame just so you could sleep on the couch. No duck tape was used. Anyway, we thought that it would be appropriate to give all of the correct details .

Hi Joseph, We use the same cleaner each time . We have never had an issue . We do inspect after each cleaning and we did not see the hair that you mentioned. Cleaners are not perfect , however, we do ask that you report any issues upon arrival so that they can be addressed. You did not mention anything about this during your stay. No email, no phone call. As for the pool, we responded within 15 minutes from the time you called. We are always available and respond promptly. What we found out about the gate code is that it was user error. In the future, please read all policies and rules. Respond through the booking portal with any issues that you may have.