On arrival, the pantry was locked. we called what we thought were the owners, but it is a property management company, and even their emergency number nobody answers. We received a text back that the pantry was locked and only the owners had access to it. This is a problem if you’ve brought your own food to be able to cook throughout your stay. We also were promised a TV in the master bedroom during earlier communication, and upon arrival, there was no TV in the master bedroom. When we texted the property management team about this, we were told they made a mistake and there was no TV available. They did nothing to try to remedy their broken promise. The following day, we realize that neither Keurig machine, there are two available. One of the wall sockets did not work.We attempted again to call the emergency number to receive some help, but did not receive a text or phone call back. For the record, we never received a phone call during our entire stay regarding any of these concerns. We did receive text messages that they were overloaded and understaffed during spring break, which is not the fault of the renter and goes against the contract that states that assistance will be available at any time. We left an honest review on their property management site. We were not surprised when they subsequeaccused us of damaging a portion of their golf cart, that we did not sit on, and attempted to charge us 500 in damages. The reason for leaving this review is to warn other renters.