Stylish 5 Bed/4 Bath Pool Home, Games Room, Resort

Thank you for the 5-star review, we are so pleased you had such a great stay!

Thank you for the 5-star review, Andrea, we are delighted you loved the home and had a great stay! We hope to see you again one day!

Thank you so much for the 5-star review, Gary, we are so happy you loved the home and found it so spacious and comfortable!

Thank you so much for the wonderful 5-star review, Shane, we are so happy you had a great stay and loved the home, the pool and the location! We hope to welcome you back soon!

Thank you for the 5-star review, Emily, we are so happy you loved the home and had a great stay!

Thank you for the 5-star review, Lisa, we are delighted you had a great stay and enjoyed the home so much.

Thank you so much for the 5 star review, Alan, we are so pleased you loved the home and space, and so glad you found the home so clean and comfortable!

Thank you so much for the 5-star review, Ken, we are so pleased you found the home so clean and comfortable and had a great stay!

Thank you so much for the wonderful 5-star review, Linda, we are so happy you loved the home so much! Delighted you found it so clean and well-stocked. It was a pleasure to host you!

Thank you so much for the 5-star review, Tammy! We are so pleased you loved the home so much and had a great stay. It was a pleasure to host you, we hope to welcome you back again soon!

WOW! Thank you for the 10 star review Ami! That is wonderful, we are so happy you had a great stay and enjoyed the home and location so much! The good news is the Solterra resort have now changed their gate entry system so there is no longer an issue with a wait time to access the resort at peak times - you now enter straight into the resort and then get your vehicle pass. Delighted you loved the home itself so much and we hope to see you again soon!

This was one of the worst and most unpleasant guests we have dealt with in over 20 years. He demanded pool heat last-minute on the day of his arrival, we switched it on in good faith and he then ignored our payment requests and refused to pay for it! He was rude, arrogant and ignored our calls, text messages and emails, and was then openly rude and confrontational when we went to the home to politely discuss the pool heat with him. It was a distressing situation for us. He left the home in a poor, disrespectful condition and we then had to approach him again about this - this review is pure retaliation for us to trying to get the money he owed us and for trying to get the home back in good order after his stay, not an easy task. As for the resort - the guest stayed at peak season at Christmas when the Solterra resort is going to be at full capacity, as are all resorts in the area! The home has private parking for two vehicles on the private driveway so he did not need to be impacted by other homes utilizing street parking - unless he too was over-occupying the home, and the driveway was not enough for him? We also CLEARLY state on the listing exactly what is provided in terms of supplies before he booked, repeated it again on the arrival info and again in the information folder in the home. It is no surprise that this guest did not read any of the info provided or he would have known exactly what we provide - soap, kitchen towel, toilet rolls, kitchen sponge, trash bags, dishwasher tablets... it seems our complimentary starter supplies were not enough for him!! It is a self-catering home, that is why we list the provisions provided clearly in advance! What we do provide is a beautiful, well-kept, spacious, clean home with no rear neighbors - even the peaceful far-reaching countryside view (as per the listing and photos) was apparently not right for him either?! It's on the listing! Please go by the six other 5-star reviews for this beautiful home, and not from this unpleasant guest that is using his review to retaliate for what was a very unpleasant and costly experience for us as hosts.

Thank you for the 5-star review, so glad you had a great stay!