Escape Vanderbilt | Casa con piscina, cascada y bicicletas

We're so happy to hear you had a wonderful stay with us, Julie! It was our pleasure. We'd love to have you back anytime! Thanks for letting us host you! Best - Naples Vacations

Thank you for the wonderful review, Lindsey! It was such a pleasure hosting you and the family! We're so happy to hear you had an awesome time! We'd love to have you back anytime! Best - Jenn property manager

Thank you for letting us host you, Kathy! It was a pleasure having you and the family, and we'd love to have you back anytime! We're happy to hear you had a great stay! Best - Naples Vacations

We are so happy to hear this, Alex! It was such a pleasure to host you and the family. Thank you again for staying with us and we'd love to host you in the near future! Best - Naples Vacations

Well, we're super surprised by this comment, Yanetsi. Let me set this straight for the public to understand. From the moment you checked in, you raved how beautiful the house looked, how spacious it was and that you were enjoying your time. You are quite aware that I provide concierge service, and if there was any type of issues, you were to contact me directly. Not one time did you ever call or text to tell me about crumbs or roaches. We receive nothing but raving reviews about our cleaning, and our properties are sprayed religiously every 3 months. We are in rainy season, so therefore there are palmetto bugs that are desperately trying to get into the home. When you leave the back sliders open because you are trying to get the indoor/outdoor feeling of this home, you are attracting all types of critters to visit. This is the time of the year not to have the doors open. We are sorry you felt this way, and I wish you would have mentioned something to me while you were here. Maybe in the future, when you rent a vacation rental home, you reach out to the property manager as instructed once you check in if you feel there is an issue. We all like to make our guests happy and rectify the situation immediately. Good luck on your future rentals and vacationing. Kindly - Jenn property manager

We're so happy to hear you had an excellent time with us, Kara! It was such a pleasure hosting you and your group, and we'd love to have you back anytime! Best - Naples Vacations

Hi Terry. We are sorry you feel the home was in bad shape. We will take a look at the pots and pans and get those updated. I will also check the laundry knob, not sure what you mean but we will look again because we didn't find anything. The BBQ is not dirty, and it is used constantly. The Florida weather wears on all outside furniture, and these built in BBQ kitchens. The rust is not avoidable with the salt air down here and is a common thing on all stainless steel. All we can do is help try and maintain it, but the rust is inevitable. The swimming pool was cleaned the day before you arrived. It you thought it was dirty while you were there, I wish you would have reached out to me and let me know. This is why I offer concierge service and mentioned to you to reach out to me directly with any issues or concerns you may have. I always have everything rectified within the hour if there is a complaint or problem. This is one of our desirable homes that is rented quite often. So again, we are sorry to hear you weren't satisfied. Next time, I advise you reach out to your property manager and have your issues attended to. We hope you have better luck in the near future. Best - Jennifer property manager

Thank you for all the kind words, Sarah! We're so happy to hear you enjoyed your stay with us, and we'd love to host you again! Best - Naples Vacations

Thank you for all the kind words, Greg! It was such a pleasure to host you and the gang! I'm glad you had an awesome time, and we eagerly await your return! Best - Jenn operating mgr

We're so happy to hear you had a great experience with us, Michael. It was a pleasure to host you and the family, and we 'd love to have you back again! Best - NV

Thank you for letting us host you, Patrick! It was such a pleasure, and your group was awesome! We'd love to have you back anytime here with us! Best - Jenn property mgr

We're so happy you had a great time with us, Mark! We appreciate you letting us host you, and we'd love to have you back anytime! Best - NV

Thank you for letting us host you, Stacey! We're happy to hear you had a great time and enjoyed the amenities! We'd love to have you stay with us again! Best - Naples Vacations

We're so happy you had a great stay with us, Doug! Happy to see you enjoyed everything that was offered and enjoyed Naples! We'd love to have you back and host you again! Best - Naples Vacations

Thank you for all the kind words, Marc! It was an absolute pleasure to host you and the family! I'm so happy y'all had a great time! We can't wait for you to return and stay with us again! Best, Jenn operating mgr

Thank you for letting us host you, Kristin. We're so happy you enjoyed your stay with us! Best, Naples Vacations

Thank you for the wonderful review, Jayme! It was an absolute pleasure hosting you and the family, and we'd love to host you again! Best - Jennifer operating mgr

Thank you for letting us host you, Betty. We're sorry to hear you didn't like the furniture or the couch. We will take a look into that. Thank you again for staying with us. Best, NV

We're so happy you enjoyed your stay with us, SK! Thank you for letting us host you! Best, Naples Vacations

We're glad you enjoyed your stay with us, Carey! We'd love to host you again! Best, Naples Vacations

Thank you for your review, Toni. Our chairs do get a workout with the heavy number of guests flowing through this property. We will definitely get that taken care of right away! The grill was changed out. We're so happy you enjoyed your stay with us! Best - Naples Vacations