We loved the location of this property. Our stay was a 9 of 10 because of great conditions and the well positioned property. The team at stay Montana was very responsive and polite.
I find when we are staying in a luxury property at luxury prices, our expectations are very high. This property could be a 10 if the property management company advised and strongly recommended to the owner to make minor upgrades or changes. As well as the quality control to make sure every part of the property is clean upon arrival. I made these suggestions to one colleague at Stay Montana and it was not well received. Here was my constructive feedback:
1. Garage: it was dirty. It seems between each visit the garage should be swept and fairly clean. To preserve the homes wood floors, everyone got ready in the garage. No problem, we swept out both bays with the garage broom and now had a clean floor to prep for the day.
2. TV’s: for those technology challenged, a placard at each TV would have been helpful that explained what remotes apply to the TV and how to switch to proper settings. Issac walked me through it for the TV at the pool table, but seems like expensive method. It was especially disappointing to learn that the main TV at the fireplace and sitting area was only for owner use. There was no way to turn on TV and stream or watch cable. When I discussed this with your service representative she said that was owner’s decision. I suggested that you explain to the owner that the TV should be able to be used by guests to secure returns to property and strong reviews. We could not get TV in primary bedroom to work as well.
3. WIFI: The wifi name on home guide does not match wifi options. Through trial and error, we found the correct wifi with password provided.
4. Blinds: many of the blinds control cords are twisted or broken which make shades inoperable. The shades also have dust on them. For such a beautiful home, it seems like a complete oversight to not suggest the owner have this repaired.
5. Back door to hot tub does not lock. The deadbolt is broken. So the home is not secure.
6. Pool Table: was not cleaned for sometime. Lint and debris were visible on the table.
7. Ping Pong: the table is pealing and beat up. Paddles are old and pealing.
We ranked our stay a 9 of 10. This is minor stuff, but seems unacceptable for such a lovey home.