Spacious, light-filled home near Marina; 20 min to downtown Nashville

This was truly a nightmare tenant. She was also my first VRBO tenant. I had blocked the calendar until the Spring, and had had it set on 24 hour review. I wasn't aware that the block on the calendar had stopped until suddenly there was a paid booking from this tenant for the entire summer. I don't know how it got switched to 'instant booking' but I know it wasn't by me. I would never have taken her because she didn't have any reviews yet on VRBO ,and I require both reviews and a lease. But according to the VRBO rules, if you cancel an instant booking that's been paid, you have to pay VRBO half the money for the rental. So I went ahead with it, and boy do I regret it! The tenant started her stay with a list of complaints, most of which proved to be false. She admitted to me in a phone conversation that she was told if she complained enough when she first arrived, VRBO might give her a discount. She claimed there was a safety issue with one of the lights in the bathroom,but when I scheduled an electrician to come fix it, she said she didn’t want it fixed until after they left - 3 months later. When I consulted my property manager, she said she had tested all of the lights and there were no problems with the lights in the bathroom. After posting that on the VRBO thread, Deborah stopped filing false complaints - perhaps she realized she was getting caught out in lies. She also claimed there was no room for their truck in the driveway - my landscaper sent me photos, and the driveway was clear as its always been. They did park their truck there for the next 3 months, so apparently there wasn’t a problem after all. There are also 2 additional parking spots in front of the house. She claimed there was terrible smell of cats in the house. There haven't been in any cats in the house for 5 years, since I've owned it, because I have a no pet policy for renters. And there wasn't any cat smell when I bought it. The back of the house - kitchen guest room and bathroom - was completely renovated after the ice storm in February which broke a pipe, and they were the first tenants to live there since the renovation. They were in a newly renovated, professionally cleaned home. Her claim that she bought an air filter because the house smelled so bad - also false. I bought the air filter just to appease her and let her keep it at the house, even though she said that after a few days the smell was gone. There were, in her words ‘a few ants’ in the living room, so I had American Pest Control, who do indoor and outdoor treatments on the property on a monthly basis, come and do an extra indoor treatment. The claim about a gas odor and having to disconnect the stove is completely new to me and I assume is a false claim as well. They never notified me about any problems with the gas. I called Piedmont Gas company after reading this, and they said they hadn’t had any calls from them either. I have a landscaper who mows the lawn and trims the hedges weekly in the summer, The yard was neat and trimmed when they arrived, and he continued to mow the grass weekly while they were there, but he had to let the hedges grow until they left because they refused to move their truck so he could trim them. I bent over backwards to meet all of this tenants demands and am a bit shellshocked from the experience of having her as a tenant. Also, given that I had several discussions with VRBO about this tenant, and they know that she made a number of false claims about my house, I'm very surprised and disappointed about the fact that they refused to remove her review.