The unit smelt like sewage even with the toilet lids down and doors closed. An offer was made to add more silicon to the windows to help with smell, we declined as we hoped it would improve if we kept everything shut. We did get an extra pillow when asked for and help turning on oven and gas top. Some of the pictures shown were different especially in bathroom and bedding. Bathroom dated, shower screen, siliconed to the max, mouldy and still leaking. Hot is cold and cold is hot. Beds were too hard, one bed creaked and sank in the middle, my son and his partner paid to move to a better place as they could not sleep and woke up with neck and back pain. TV had black lines down the centre and when communicated with owner, no response. Air cons set to a set temperature so either too cold or hot. Does not fit 6 people as suggested, as one on fold down tiny couch and other on fold out bed. No instructions on how to work appliances, emergency numbers or helpful information for visitors. Framing around doors were coming off, key into building and apartment were tricky to use. If you lock the bathroom door, it is tricky to unlock. In regards to location it was good, once you got your bearings. The apartment needs some TLC and it would have been great. Having a lift was helpful with baggage.