2/10 Terrible
Joshua C.
2 de junio de 2024
Le gustó: Check-in y ubicación
No le gustó: Limpieza, comunicación, veracidad del anuncio
Rodents and Severe Odor: Beware of Listing
We have loved this cabin and have stayed here many many times over the years however our recent visit was very disgusting.
Mouse droppings were found on the dishes and later that night, we discovered a ton of large rat droppings beside our bed. We then realized that the very foul smell that permeated the cabin was rodent urine. It became very clear the cabin had a severe rat and mouse infestation.
We then notified the host, who then confirmed there had been a large rodent infestation just weeks prior to our stay. But unfortunately, they have done very little to prepare the cabin after dealing with the infestation.
Despite our fondness for this cabin, the new management company are currently doing a very poor job of cleaning and maintaining this property. And although we received a 75% refund and an offer for alternative accommodations, I must warn others about the severe infestation and the lack of proper cleaning. In fact it was confirmed by head of house keeping that the soft goods such as rugs, carpets and couch pillows have not been washed or shampooed since the infestation and I suspect the hard surfaces were only vacuumed at best.
We have decided not to revisit until the property undergoes significant management improvements. I caution others to seek lodging elsewhere until these unresolved issues are addressed. The management's lack of interest in thorough cleaning raises doubts about their commitment to guest satisfaction.
Joshua C.
Se hospedó 4 noches en mayo de 2024
