6/10 Aceptable
Brian W.
16 feb. 2025
Le gustó: Limpieza, comunicación, veracidad del anuncio
No le gustó: Check-in
Beautiful view. Improvements needed
The highlights- this 2 bedroom apartment is on the 29th floor. It has a large balcony with spectacular views of the ocean. The beds were comfortably. The sheets could have been softer though. The response from Rafa and Laura was very good. They both tried hard to take care of any issues. The negatives - there are 2 very nice pools that no one was using. There is zero shade. With the suns strong rays, one can only stay by the pool for 10-15 minutes. I suggested that they have umbrellas and Rafa said they would discuss this at the next meeting. I find it hard to believe Im the first person to point this out. The refrigerator leaked water. We had to keep a towel on the floor so we didnt slip. Although we were told by our very good tour operator that the plumbing in Cartagena has no problems with toilet paper, we were told not to put toilet paper in the toilets here. Im not a big fan of stinking up my place.There was no cutting board. No stopper for the sink. No towels to dry the dishes. When we asked about them, they were quick to respond and were going to purchase these.On our 6th day , i inquired again and someone brough the board, paper towels to dry the dishes ( not a drying towel) and a sink filter, which we already had. They said they had purchased them on the first day we asked, but left them at the front desk.They never told me i would need to pick them up, so im not sure i believe that they bought them. With a few changes, this would be a great
Brian W.
Se hospedó 7 noches en febrero de 2025
