Bask in Now: Minimalist Elegance Meets 202's Modern Fancy

Thank you very much Patrick, it is your home, we will wait for you soon.

Dear Jessica, Thank you so much for your kind words and for sharing your experience with us. It brings me immense joy to know that you had an amazing stay in Mexico City and that our team was able to accommodate your needs, especially regarding wheelchair accessibility. Your comfort and satisfaction are always our top priorities, and I’m thrilled that we could make your visit as seamless and enjoyable as possible. I’m particularly pleased that our staff’s helpfulness and responsiveness contributed positively to your stay. We strive to create an environment where all our guests feel at ease and well taken care of, and your feedback reaffirms that we’re on the right track. It’s wonderful to hear that you felt supported and that our efforts to ensure accessibility made a difference. Your mention of returning is the highest compliment we could receive. I’d love to welcome you back to explore more of what our properties have to offer. Perhaps next time, you might be interested in experiencing a different ambiance in one of our other uniquely designed apartments. Whether it’s the elegant simplicity of our Modern Minimalist Fancy apartment or the rich cultural vibe of our Mexican Style suite, each offers its own unique charm and atmosphere that I’m sure you would enjoy just as much. Thank you once again, Jessica, for choosing to stay with us and for taking the time to leave such a thoughtful review. I look forward to hosting you again in the future and continuing to provide you with memorable experiences. Warm regards, Yosef Nowness General Manager

Dear Pritam, Thank you so much for taking the time to share your feedback about your recent stay with us. I’m delighted to hear that you enjoyed the prime location in Roma Norte and appreciated the ease of accessing the vibrant local scene, from trendy bars to eclectic restaurants. It’s always a pleasure to host guests who make the most of everything our neighborhood has to offer. I’m also glad that our responsiveness met your expectations, as we always strive to ensure that our guests feel supported and well-cared for during their stay. Your kind words about our service mean a lot to us. However, I’m sorry to hear that the furnishings in the living room and the bathroom rugs did not fully meet your expectations. I want to assure you that your feedback is invaluable, and we are actively working on refreshing these areas to provide an even more comfortable and inviting space for our future guests. We are committed to maintaining the high standards you deserve, and I appreciate you bringing this to our attention. Regarding the noise from the nearby bar, I understand how important a restful night’s sleep is, especially when you’re here to enjoy the city. In response to feedback like yours, we have invested in triple-glazed windows with layers of 12mm, 10mm, and 8mm glass, designed to insulate up to 90% of external noise. Additionally, we’ve implemented soundproofing seals on the apartment doors to further enhance the quietness within the space. These upgrades are part of our ongoing efforts to create a peaceful and comfortable environment for all our guests, and we hope they will make a noticeable difference in future stays. Your overall satisfaction is our priority, and I hope these improvements will make your next visit even more enjoyable. I would love the opportunity to welcome you back, perhaps to one of our other apartments that offer different styles and atmospheres, all thoughtfully curated to provide unique and memorable experiences. Thank you once again for your thoughtful review, Pritam. We truly value your insights and look forward to the possibility of hosting you again soon. Warm regards, Yosef Nowness General Manager

Dear Karen, Thank you so much for your thoughtful review and for sharing your experience with us. I’m thrilled to hear that you enjoyed your stay at our apartment and that the location met your expectations. We take great pride in maintaining a clean, modern, and welcoming space for our guests, and it’s wonderful to know that you found everything to be in top condition. I’m especially glad that our team could assist you quickly with the door lock issue. Ensuring that our guests feel supported and cared for during their stay is a top priority, and I’m pleased that we could resolve the matter promptly for you. It’s always our goal to make your stay as smooth and enjoyable as possible. The Roof Deck is indeed a hidden gem, and I’m delighted that you had the chance to experience the stunning views it offers. It’s one of our favorite spots too, and we love when guests take a moment to relax and enjoy the beauty of the city from up there. I’m sorry to hear that you had to visit the Urgent Care nearby, but I’m glad that it was conveniently located and able to provide the care you needed. It’s reassuring to know that our guests have access to such essential services, even though we hope they’re not needed. Karen, it was a pleasure to host you, and I’d love to welcome you back on your next visit to the city. Perhaps next time, you could explore one of our other unique apartments, like the tranquil Osaka Style space that offers a peaceful retreat after a day of city exploration, or the vibrant Mexican Style apartment that celebrates the rich cultural heritage of Mexico. Thank you once again for choosing to stay with us. Your feedback is invaluable, and it helps us continue to provide the best experiences for our guests. We hope to see you again soon! Warm regards, Yosef Nowness General Manager

Dear Yalek, Thank you for taking the time to share your detailed feedback following your recent stay. I’m truly sorry to hear that your experience did not meet your expectations, and I want to address the points you raised with the care and attention they deserve. First and foremost, I’m glad that you enjoyed the location and found it convenient for exploring the vibrant neighborhood with its many restaurants and bars. However, I sincerely apologize for the miscommunication regarding the check-in process and the delay you encountered. Your comfort is our priority, and I’m disappointed that we fell short in this aspect. We’ve taken immediate steps to review our communication procedures to prevent similar issues in the future, ensuring that all information regarding check-in and check-out times is clear and consistent across all platforms. Regarding the furniture and noise concerns, I’m sorry to hear that the sofa and the bedroom arrangement did not provide the level of comfort you were expecting. While we strive to offer a comfortable and relaxing environment for all our guests, it’s clear that improvements are needed in these areas. Your feedback is incredibly valuable, and we are currently evaluating options to upgrade the furniture and enhance the overall comfort of the space. Additionally, we recognize the impact that noise can have on a restful stay, especially in a bustling city like ours. To address this, we have invested in triple-glazed windows with layers of 12 mm, 10 mm, and 8 mm glass, designed to block up to 90% of external noise. Furthermore, we have added soundproofing seals to the apartment doors. We are committed to continuously improving our accommodations to ensure a quieter and more comfortable environment for all our guests. I’m pleased that our team was able to promptly address your concern about the carpet, but I recognize that this alone did not fully resolve the issues you experienced. I appreciate your understanding and patience during your stay, and I want to assure you that your feedback is driving meaningful changes. Yalek, I hope you will consider giving us another chance to provide you with the exceptional experience we strive to offer all our guests. If your travels bring you back to the area, I would love to welcome you to one of our other apartments, each designed with unique features that cater to different preferences. Your satisfaction is our utmost priority, and we are committed to making your next stay truly enjoyable. Thank you again for your honest feedback, and please feel free to reach out to me directly if there’s anything else you’d like to discuss. Warm regards, Yosef Nowness General Manager