Sunset Serenity Retreat: Coastal Elegance with Poolside Bliss

Thank you for staying with us! Glad you had a nice stay!

Christine, Thank you for reviewing our home! Im trying to understand why the hot water might of been shut off under the sink and I came up with the possibility the technicians forgot to turn it back on after installing the new fridge recently. I apologize that you had to deal with that. We have 2 internet networks, I wish you asked we would of shared the other option if we knew you were having trouble. I'll be sure the add it to our welcome binder for future visitors. I'll check on the water temps in the showers, but turning to the left is for hot water and if its too hot, turn it to the right. We are aware of the leaky spot in the first linai and are coming up with a plan to correct it. After reading your review I realized we had clearly not communicated much at all during your stay. I'll be sure to check in with me guests moving forward. Glad you still enjoyed yourself and thank you for your review!

We are so glad you enjoyed our home! Thank you

Thank you so much for the review. Communication about your concerns was lacking. I apologize if the floors seemed gritty. We definitely had the house cleaned prior to your stay. I will pay more attention to that for future bookings. I will also double check that the cleaning service washes bath rugs as they should be. The stand up shower has plenty of hot water, the master shower in bathtub takes a while to warm up and sometimes never gets extremely hot which is fine during the hotter months. We add a pool heater fee as an option during suggested months when the water temps are rather low. We didn’t think it’d be fair to charge the same rate during the hotter months when the pool heater is not necessary. It is an added expense to heat the pool. The gulf harbors beach club is consistently changing rules and you may have booked while we had full access to allow guests use the beach. The most recent rule is that guests are escorted by deed holders. We did let you know that we can escort you but you never gave us a date to do so. We had a bad breaker for furnace which we recently replaced and our wifi router was recently updated and replaced as well. I sincerely apologize that you had a half day with no wifi connection during your stay. We have 2 smart tvs/Roku installed on one so you can access all your apps and streaming devices as well as free apps on the smart TVs. We do not have cable tv. I will be sure to clearly state this into our listing moving forward. Again, we appreciate the review. We continue to strive to make our home a perfect getaway for you. Thank you!