City Access Retreat with Wi-Fi & 2 TVs

I wish I could upload screenshots of our conversation so people could see that you are the only person who threatened to leave a bad review unless we initiated a refund. The rest of your review are just hyperboles based upon your promise to leave a bad review. You never mentioned a smoke smell or an unstable bed. Since you did not stay there, I wonder how you knew the bed was unstable? Not one previous guest has mentioned it was unstable. There are some scuff marks on walls and doors as is to be expected, but no damage. The plastic storage cabinet is in the closet is for guest use not a night stand. There are two closets in each room, and one has a extra mattress. Highly unlikely you would need 4 closets for 2 nights. I have been managing this townhouse for over 2 years and never once have we had an instance where guests felt unsafe. The police have never been called nor have I personally seen a police dispatched to the complex during the 100 visits to this complex. And finally, there was only one person who was rude and insulting and I am sure all future guests can infer who that was. If you happen to be a Host, I would avoid Sheila at all costs.