Hutch 1- 2 Min Walk to Slopes, Great Mountain View

Our kitchen is not huge but it is fully stocked and recently updated. The entire house is recently updated, interior and exterior, including all new furniture. I have to disagree with Pat regarding the size of our bathrooms. We have four full bathrooms in our property. One of the bathrooms has a tub and the other three have standup showers. Three of these bathrooms are bigger than the bathrooms in our own home. When the temperature reaches below zero, like it did during Pat‘s stay, gas can stop flowing, which is beyond our control. We called the gas company to verify. Our fire pit was bought brand new last year, and it is connected to a surplus of propane under our house. Pat was a great guest, he is welcome back anytime. 🙂

Thanks for your feedback Dana! I'm thinking that extreme weather may have contributed to the fluctuations. We do have brand new heating/cooling systems on the entire main floor and above. They are in every room. We also have doubled the amount of heat tape and insulation around the water lines to prevent any freezing. It's fun having a mountain house! We are big into feedback and always strive to make the house better and better. :)

We have two fire places: our indoor fireplace is electric and controlled by a remote, it is less than a year old. The other is a fire pit on the deck. We just cleaned the pilot assembly in case there were difficulties lighting. The grill and fire pit are connected to an industrial sized propane tank under the deck that is monitored by the local gas company so it doesn’t run dry. We are adding instructions to light the grill or fire pit in case guests have difficulties. We have replaced our Keurig. We will do anything for our guests and take extreme pride in our mountain house. We want to make everything perfect so guests have the most enjoyable experience and truly appreciate feedback.

Lisa called Vrbo to get a refund claiming there weren’t as many beds in the property as advertised. We showed Lisa the listing that details the amount of beds. We also had a conversation with Lisa before her stay began and specifically addressed how many rooms and beds we had in our house. We take every complaint serious and always consider a refund. We took down all her information in a professional manner and decided a refund was not necessary given the above information. She also didn’t voice any complaints during her stay. This came as quite a surprise to us.

Vance was an awesome guest — super kind, patient, and easy to communicate with. During his stay, we ran into a couple of unexpected issues: a small leak from the master shower drain and, believe it or not, a squirrel that managed to sneak inside! We jumped right on both problems. The entire shower drain assembly was replaced, and we took the opportunity to upgrade the bathroom ceiling from drywall to wood plank to match the rest of the house. Our pest control team (a must in the mountains!) let us know critters have been especially active this season, so we’ve sealed up every possible entry point and added extra deterrents both inside and out. Since these two fluke things happened during Vance’s visit, we refunded his stay in full. He handled everything with such grace, and we really appreciated his understanding while we took care of the fixes. For future guests, we’ve put together a new Welcome Book that includes all the info you might need — from property details and amenities to local shopping, dining, and activity suggestions — to help make your stay easy and enjoyable. We still offer both a Keurig and a drip coffee maker (no hot tub yet… maybe next year!).

We have addressed all of Masons concerns. We expanded one of our bedrooms, so now we have 4 large bedrooms with queen or king beds, 1 small room with 2 bunk beds and a loft that has 4 sets of bunk beds. We have replaced all outlets, so plugs are secure. We have installed reenforced gutters to prevent snow from melting and creating ice on the walk ways. We have a snow service that shovels the walk ways and drive after a few inches of snowfall. The local transit stops at the end of our road, which is only a 1-2 minute walk. My elderly parents and 2 & 3 year kids visit this property regularly. My parents are able to walk the spiral stair case without issue. If elderly parents are not surefooted, there is no need to navigate any stairs because we have two large bedrooms with full bathrooms, the kitchen and living room all on the same floor as parking. We have a standard sized spiral stair case, which is larger than the other properties on our road. We personally walk our children up or down the staircase. We have also changed our cleaner, who is extremely thorough with great communication. We just purchased this property in 2023 and did many major renovations. There were unforeseen concerns that we’ve learned through our first season. We have heard all the positives and negatives from our guests and have made many adjustments. We take all feedback very serious and aim to make Hutch 1 a premier property on Snowshoe Mountain.