#18 Oceanview Near VNP & Punalu`u Black Sand Beach

Kimberly, thank you for your response but unfortunately you left out a few important details. Our reservations clearly state the items that we provide for the units and we do provide guests 3 rolls of toilet paper per bathroom. It is noted in your arrival instructions as well as in your Rental Agreement. You did contact us and we did explain this again to you but we also did send our cleaner down to you with additional rolls. Never at anytime were you talked to in the manner you stated in your review. Departure instructions were also clearly provided and we only ask guests to start a load of towels upon their departure which helps the cleaner when they arrive to get a jump start before the next arrival. We do not ask anyone to do half their laundry. Removing your trash to the bins provided outside the unit is important for sanitary reasons as well as pest control such as ants and cockroaches. If guests walk a few steps to dispose of their garbage it leaves things better for everyone. These are not unreasonable requests and I am sorry you had a difficult experience.

I feel the need to counter the observation that the unit is in need of maintenance. This is a beautifully remodeled, extremely well-maintained, bright and airy unit in a lovely and well-maintained complex. We, as the owners, live 15 minutes away and respond immediately to any issue...as you yourself experienced. When you let us know the dishwasher was leaking, we had maintenance out that day. He discovered broken glass left in the bottom of the machine had gotten into the pump, and had it repaired before the end of your stay. I honestly can't say enough good things about our maintenance chief. I can't see how this would deserve the rating you gave us. We jump at any chance to make our guests feel welcome and loved. Comments on the neighboring golf course, which is not under our control, seem a bit unfair. It is no longer in use, but still mowed and kept tidy. This complex is located in old Hawaii. You won't find ultra-modern buildings, high rises, and concrete and asphalt everywhere. We try to paint that picture for you in our honest description of our place, and the photos. All of the surrounding land has a history and a story, if you care to learn it. I'm sorry if it just seemed past its glory to you.