2/10 Terrible
Marco T.
26 ago. 2019
Le gustó: Check-in y ubicación
No le gustó: Limpieza, comunicación, veracidad del anuncio
Beware of inaccurate listing!! Read before booking!
I’m truly not one to ever write a bad review, but I feel a duty to share the reality of this rental, as this inaccurate listing is still up and VRBO hasn’t imposed any consequences or listing modifications.
A quick summary of issues:
• Does not sleep 11 – max 6 (plus 1 on couch). There were only 3 beds. The listing and one review suggests there’s a pull out/twin, which there was not. The post also states there’s a pop-up crib, but if this is counted towards the sleeping count, it does not explicitly state so. Our confirmation email shows we indicated 10 adults and we should have been forewarned if we couldn’t be accommodated. As this was falsely represented, half of our party had to make other arrangements.
• Broken fridge – doesn’t seal properly. We kept it on the coolest setting but were concerned about spoilage.
• The only toilet in the home had a consistent leak which wet the floor.
• Broken washing machine. We used it on the first day, as there were dirty towels/sheets on the floor of the laundry room. It would stop mid-cycle and had to be restarted 3-4 times before completing.
• There was a hazardous broken window, partially covered with tape/cardboard. We returned on day 2 to more glass having fallen. It also allowed bugs and insects in.
• General uncleanliness. Dirty laundry, sand in the shower, red mold on the tub and shower curtain, overgrown yard leading to uncomfortable burs/foxtails in the home.
A few other things that might be helpful. The private road to the home is unkempt, very bumpy and needs an elevated 4WD. The pictures must have been taken a long time ago, as it has aged (eg. the rocking chair in the pictures is now very weathered) and there aren’t children’s toys anymore, if that is a selling point. I only saw the basketball hoops and small table with chairs.
There were many issues but the owner’s lack of communication and interest in rectifying the issues and maintaining her property are truly disappointing, as we paid a lot of money to stay here for 4 days. We reached out multiple times throughout our stay, asking if perhaps we were missing a pull out and to inform of the fridge and toilet, but never heard back.
The owner was communicative at first, providing check in info and even a few recommendations. She also mentioned the property was for sale if we knew anyone interested - therefore it seems they are not interested in continuing to keep guests satisfied with their rental, as it will be off their hands soon.
Marco T.
Se hospedó 4 noches en julio de 2019