Blue Mountain Gem walking distance to Village-L

I appreciate the feedback and gladly fix anything that wasn't up to par. However, most of the things you've stated simply aren't true. There is a pull in the carpet in the basement but we didn't think one pull was grounds for an entire new floor of carpeting. People who rent this place are very hard on it and it certainly does get some wear. I'm not sure what furniture you considered "well" used but the couches are brand new this year. We have one chair this is a bit worn but it is also the crowd favourite and the most comfortable. All tables, benches, coffee table and end tables are in excellent condition and we purchased new appliances in the summer. Yes, one handle on one freezer came off but it still functions. The shower curtains are not moldy but slightly discoloured at the bottom. We have ordered new ones and they arrive today. Yes, vents do get a bit dirty but certainly no garbage in them. Seems absurd to suggest saying someone opened up the vent and threw garbage in it - we visited the chalet after receiving this review and confirm there is no garbage in the vent. Our front steps are completely covered with a roof and they do not get snow on them. Are you sure you were staying at the right place? lol. Our listing clearly states linens are not included but for a small charge we can include them. I'm sorry you didn't take the time to read the listing. In our listing we noted that a hot tub "should" be arriving in June 2022 - it was never added as an amenity to the listing. It did arrive but hydro was not able to connect them and so we had to get rid of it and reference to a June arrival was promptly removed. The listing absolutely does not say that we provide wood. I have no idea what listing you were reading but it certainly wasn't ours. We were also not aware that the ping pong paddles were missing. We had 4 of them for the previous rental. We keep back up paddles in storage and if you had reached out we could have provided them. The thermostat is a Nest Thermostat and is set to go down 1.5 degrees at night so people can sleep better. You contacted me at 1am to say "the temperature has gone down to 20 degrees and we are freezing!". By most people's standards 20 degrees isn't "freezing". You can adjust the thermostat yourself and certainly don't need my approval to set the temperature to a comfortable level. It's renters like you that make owners not want to rent! Maybe you are more suited to the Westin.