At The Footsteps Of Summerlin, 3 Br., 2 Ba. Comfortable Convenient Condo

You are welcome anytime!

Thank you for staying Craig! We hope to see you again!

Thanks again for staying here at Sealion. I am glad you had a great time, and hope you and your family have a wonderful 2016! Amanda

I'm sorry that you didn't enjoy your 1st VRBO experience. The condo floor had been vacuumed, swept and mopped the day you arrived. Vegas is a desert, so it is very dusty! So after opening and closing the doors all day long with bringing in your suitcases and groceries, I'm not surprised there was some dirt on the floor. You called about a not working toliet, so I had the plumber come. He said it was working fine, but changed the flapper anyways. You emailed about a not working internet, so we called you back right away and it was in the middle of rebooting. You complained about no local news, so we researched a way to watch the local news and sent you the instructions, as we couldn't do it remotely. The fridge and dishwasher are brand new! The washing machine can be loud, if not balancing the load when added, but it works as it should.

Thank you for staying. Unfortunately, I can't guarantee packages and control other people. The new guest did find a package addressed to you, but had the wrong address. That might of delayed the delivery.

It was my pleasure. Thank you for taking such good care of the condo. You are welcome back anytime!

I am glad you enjoyed your stay. I wish you all the best in the future and thanks you for the review! It was a pleasure to have you!

A very unfortunate situation. The guest had put in a wrong door code 9 plus time and was locked out at night. Since I was sleeping, I didn't get the message until the morning. Since I have a smart lock, I am able to see the activity, battery life, open and close the lock as needed. I called 3 times on two different phones to contact her. I then sent her a text stating that I saw that she was locked out putting in the wrong code. I told her to put in the correct code. I opened and closed the lock remotely and it worked fine and told her that the lock was working. I receive a phone call 20 minutes later that they called a locksmith and he just got done drilling out the lock. My husband asked her what was the code she was putting in. It was the wrong code. I paid $1,400 to have the locksmith replace the perfectly good lock!!! All lock actions are documented digitally. The guests also wanted me to pay for their hotel stay. I said when I get reimbursed from their accidental insurance, I would repay them, since I didn't get their late night phone call. I have not gotten paid from the insurance company yet, so hence I have not reimbursed.